Aujohneeh Woods
Stonecrest
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Senior Technical Support Advisor
Conduent Business Services
08.2021 - Current
- Conducted technical training to educate customers on how to use software and hardware.
- Designed and executed strategies to resolve customer problems and provide assistance to fellow advisors.
- Addressed customer concerns and provided follow ups on escalated issues.
- Protected organizational and client information by strictly following security and privacy guidelines.
Receptionist
Willy Wheels Roadside
05.2018 - 08.2021
- Conferred with customers by telephone or in person to provide information about products or services.
- Welcomed customers with friendly greeting and answered general questions.
- Determined charges for services requested, collected payments, or arranged billing.
- Kept record of customer transactions.
Clerk
Rooms To Go
10.2015 - 05.2018
- Kept record of materials filed or removed, using logbooks or computers.
- Added new materials to file records or create new records as necessary.
- Performed general office duties, such as typing, operating office machines, and sorting paperwork.
- Gathered materials to be filed from department or employees.
- Placed materials in storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification or identification information.
- Made phone calls to customers for various reasons, including deliveries, exchanges, returns, and pickups.
Nanny
Care.com
08.2013 - 05.2015
- Maintained a safe play environment.
- Dressed children and changed diapers.
- Communicated with parents or guardians about daily activities, behaviors, or related issues.
- Assisted in preparing food and serving meals and refreshments to children.
- Created developmentally appropriate lesson plans.
- Helped school-age children with homework.
- Assisted special needs children.
Education
Mathematics
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Customer support
- Expert problem solving
- Friendly and patient
- Training and mentoring
- Issue resolution
- Team building
Timeline
Senior Technical Support Advisor
Conduent Business Services
08.2021 - Current
Receptionist
Willy Wheels Roadside
05.2018 - 08.2021
Clerk
Rooms To Go
10.2015 - 05.2018
Nanny
Care.com
08.2013 - 05.2015
Mathematics
University of Nevada, Las Vegas
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