Auneicia Hill
Union City
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
2
2
years of professional experience
Work History
Receptionist
Tj Enterprises Tax Service/dixon Tax Service
Peachtree City
06.2023 - Current
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered and directed incoming calls using multi-line telephone system.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Callaway High School
La Grange, GA05-2021
Some College (No Degree) - Diagnostic Medical Sonography
South College
Atlanta, GASkills
- Client complaint resolution
- Multi-line telephone operations
- Data entry accuracy
- Appointment scheduling
- Customer account management
- Customer relationship management
- Organizational skills
- Time management
- Team collaboration
References
References available upon request.
Timeline
Receptionist
Tj Enterprises Tax Service/dixon Tax Service
06.2023 - Current
High School Diploma -
Callaway High School
Some College (No Degree) - Diagnostic Medical Sonography
South College