Overview
Work History
Timeline
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Aurea Barber

Aurea Barber

Atlanta,Georgia

Overview

18
18
years of professional experience

Work History

Ramp Agent (Customer Service Agent)

Delta Air Lines
09.2023 - Current
  • Execute precise baggage handling and scanning to ensure accurate routing and delivery to customer destinations
  • Operate ground support equipment, maintaining strict safety protocols in high-traffic areas and variable weather conditions
  • Conduct aircraft guidance and manage the loading and unloading process, ensuring secure transport and transfer of baggage, mail, and cargo.

CSS (Customer Service Specialist)

Southwest Airlines
02.2020 - 01.2023
  • Managed a steady flow of inbound calls, providing timely assistance with account management, reservation changes, and technical support
  • Resolved customer issues and handled complaints with a focus on de-escalation and satisfactory outcomes
  • Maintained a high level of service quality, balancing customer satisfaction with adherence to company call efficiency standards.

Service Delivery Consultant (CSR)

Chime Solutions (FEMA: National Flood Services Dept.)
09.2016 - 11.2019
  • Managed high-volume inbound calls, ensuring adherence to scripts and maintaining professional communication; consistently demonstrated a strong commitment to customer support
  • Verified policyholder identities and managed accounts, contributing to secure and efficient operations
  • Processed insurance claim payments and provided updates on claim check statuses, while handling premium policy payments ranging from $450 to $24,999 with precision and accuracy.

Owner / Photographer

Soul Reflections by Auria Photography
07.2010 - Current
  • Capture premium images for diverse print and digital applications, catering to family portraits, educational institutions, corporate entities, charitable organizations, and event photography
  • Conduct photo editing, toning, captioning, and efficient digital asset management to streamline client selection processes
  • Enhance brand visibility and client engagement by executing targeted social media marketing strategies.

Administrative Assistant

Humbly Serving Ministries
02.2013 - 01.2015
  • Managed communications effectively, addressing phone and social media inquiries, while maintaining a welcoming environment for a diverse group of stakeholders including donors and visitors
  • Delivered administrative support to management, including document preparation using Microsoft Office, and contributed to the organization of donations and community events.

Studio Manager/Photographer

Picture Me Portrait Studio- CPI CORP
10.2006 - 01.2012
  • Delivered exceptional customer service by engaging with clients during extensive photo sessions and sales presentations, ensuring satisfaction and fostering positive client relationships
  • Achieved and surpassed sales targets through effective scheduling and execution of portrait sessions for diverse subjects in a high-volume setting
  • Mentored new photographers on equipment and software usage, coordinated assignments to optimize studio operations, and guided team members towards performance milestones with constructive feedback.

Timeline

Ramp Agent (Customer Service Agent)

Delta Air Lines
09.2023 - Current

CSS (Customer Service Specialist)

Southwest Airlines
02.2020 - 01.2023

Service Delivery Consultant (CSR)

Chime Solutions (FEMA: National Flood Services Dept.)
09.2016 - 11.2019

Administrative Assistant

Humbly Serving Ministries
02.2013 - 01.2015

Owner / Photographer

Soul Reflections by Auria Photography
07.2010 - Current

Studio Manager/Photographer

Picture Me Portrait Studio- CPI CORP
10.2006 - 01.2012

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Aurea Barber