Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Austin Cole

Moultrie

Summary

To continue my career with an organization that will utilize my Management, Retail, Food Service, and Healthcare skills to benefit mutual growth and success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transporter/Mental Health Technician

Colquitt Regional Medical Center
02.2024 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
  • Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
  • Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
  • Reduced delivery times by planning optimal routes and adhering to strict schedules.

Mental Health Technician

Turning Point Care Center
10.2019 - 03.2025
  • Provides direct patient care within a multi-discipline team approach.
  • Maintains a safe, therapeutic environment.
  • Maintain accurate and complete data and records.
  • Intervenes with suicidal gestures, inappropriate behaviors, elopements, etc., using proper CPI technique.
  • Theoretically communicates with patients. Assists in developing appropriate boundaries and helps to develop social skills.
  • Directs/redirects behaviors, demonstrating appropriate behavioral consequences.
  • Recognizes and communicates the physical and psychological status of the patients under their care.
  • Responds appropriately to impulsivity issues as they relate to age specific criteria.
  • Completes other duties as assigned.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.

Direct Support Professional

Benchmark Human Services
09.2018 - 08.2019
  • Protected and honored the rights of people with disabilities.
  • Ensured a safe and clean home for people served.
  • Developed a positive rapport while serving as a role model to create a safe and caring environment.
  • Taught skills to individuals served that increase independence such as eating, cooking and bathing.
  • Documented data displaying the individual served goals and progression.
  • Assisted in finding and participating in meaningful community activities.
  • Worked independent or with co-workers to enhance the growth of individuals served.
  • Participated in on-going professional training.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.

Human Service Technician

Behavioral Health Services of South Georgia
08.2016 - 07.2017
  • As a Human Service Technician, I provided training and support services to persons with drug addictions in a program which included employment and community support.
  • I worked independently and prepared and maintained statistical records, case records, and related files, which included composing narrative statements for billing purposes, initiating educational training for adults, and performing routine housekeeping duties and other duties as assigned in order to maintain safety regulations for CARF.
  • Furthermore, I communicated their recovery steps, helped with short term and long term life skills and took drug samples in accordance to company policy.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Interviewed applicants for services and supported application completion as necessary.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Monitored client progress through regular evaluations, adjusting care plans as needed for continued success.
  • Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.

Support Staff

Diversified Enterprise
02.2012 - 06.2015
  • Worked with a contracted Behavioral Analyst/Specialist to support and train individuals with Development Disabilities in one or more of the following areas; daily living skills, socialization skills, mobility, communication, budgeting and finances, behavior management, home management, use of community resources, use of leisure/recreation skills and personal care tasks all while observing and recording the progress of the individuals.
  • In addition to all of that I also altered and maintained behaviors to assist individuals to live a safe and productive life.
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Attended training sessions to stay updated on procedures and services.
  • Enhanced customer satisfaction by providing efficient and timely support to clients.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
  • Assisted customers with navigating company website and placing orders.

Service Assistant

Red Lobster
06.2010 - 04.2011
  • As the Service Assistant, I made sure the restaurant ran smoothly for both the Front of House team and the guests.
  • My responsibilities included resetting tables, pre-bussing, providing refills, and stocking service stations.
  • Fulfilling guest requests and delivering food in a friendly, timely manner were ways I represented the hospitality of my job.
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.

Education

Diploma - undefined

Colquitt County High School
05.2007

Skills

  • Social work
  • Caregiving
  • Developmental Disabilities Experience
  • Organizational Skills
  • Behavior Management
  • Crisis Intervention
  • Autism Experience

Certification

  • First Aid Certification
  • CPR Certification

Additional Information

  • Skills CPR/First Aid Certified
  • Excellent decision making, organizational and time management skills.
  • Good understanding of medical terminology.
  • Excellent communication skills with pleasant demeanor.
  • Proficient in food planning and menu development
  • Self disciplined with a keen ability to take initiative
  • Able to assess customers' needs and fulfill them appropriately
  • Proven ability to handle pressure and work well under stressful situations
  • Strong ability to foster teamwork and manage conflict resolution
  • Good organizational skills
  • Experienced in providing direct care to patients.
  • Skilled in dealing with crisis situations and make appropriate judgment.
  • Ability to prioritize and organize tasks.
  • Outstanding verbal and written communication skills
  • Ability to identify and provide patient's requirement
  • Good critical thinking and problem solving skills
  • Adept at handling administrative and front desk tasks

Timeline

Transporter/Mental Health Technician

Colquitt Regional Medical Center
02.2024 - Current

Mental Health Technician

Turning Point Care Center
10.2019 - 03.2025

Direct Support Professional

Benchmark Human Services
09.2018 - 08.2019

Human Service Technician

Behavioral Health Services of South Georgia
08.2016 - 07.2017

Support Staff

Diversified Enterprise
02.2012 - 06.2015

Service Assistant

Red Lobster
06.2010 - 04.2011

Diploma - undefined

Colquitt County High School

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Austin Cole