Austin Horton
Stocker/ Warehouse
Atlanta
Summary
Stocker/Warehouse professional with 9 years of experience in machinery operation, customer assistance, and issue troubleshooting. Demonstrates strong computer proficiency and basic math skills to ensure accurate inventory management and efficient workflow. Consistently adheres to safety standards and maintains flexibility to work various shifts.
Thrives under pressure getting orders fulfilled accurately and on time. Uses industry-standard software including handheld and wearable devices. Safely operates variety of heavy equipment from forklifts to conveyor systems. Adjusts easily to changing schedules throughout week.
Developed skills in fast-paced warehouse setting, excelling in organization and time management. Demonstrated ability to streamline processes and improve accuracy, with focus on maintaining high productivity levels. Seeking to transition into new field, bringing strong foundation in logistics and operational efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sortation Associate
Amazon
04.2024 - Current
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Assisted in inventory management tasks such as cycle counting and reconciling discrepancies.
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
LUMBER ASSOCIATE (FORKLIFT)
Home Depot
09.2022 - 08.2024
- Unloaded Quikrete, Drywall and wood trucks
- Assisted customers with locating and choosing merchandise in any store department
PRODUCTION WORKER
Boston Scientific
09.2022 - 08.2023
- Supported machine operators, optimizing setup and operation for efficient production runs
- Examined incoming materials, ensuring accuracy and quality against documentation
- Operated hand trucks and forklifts for loading, unloading, and transporting items
- Adjusted and calibrated machines to maintain productivity and quality standards
- Graded and packaged finished products, preparing for further processing or shipment
TECHNICAL SUPPORT ADVISOR
Apple( Conduent)
11.2020 - 09.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Used company knowledgebase to troubleshoot and provided best solutions
- Assisted customers with ios and mac os products
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Submitted service tickets for equipment maintenance requests
- Set up repairs and appointments
- Responded to customer requests for products, services and company information
- Helped customer reinstall operating systems
CUSTOMER EXPERIENCE
Reef
12.2021 - 07.2022
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles
- Responded to calls in both routine and emergency situations
- Worked with tow trucks using towbook application
- Provided key code after all payments were made with the city of New York so they can remove boot off car
- Processed Payments via Credit/Debit and Echeck
- Worked with Sheriff Back office and Marshalls to ensure license insurance and registration are current and street legal
- Processed payments for Department of Finance
- Used multiple applications and two monitors to complete job duties
- Experienced with Teams to communicate with management
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
ADVANCED TECHNICAL SUPPORT REPRESENTATIVE
AT&T Mobility
02.2019 - 11.2020
- Upsold customers by recommending accessories and promotions to increase revenue
- Helped customers update their devices
- Added plans and features to customer's phone lines
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Activated accounts for clients interested in new services
- Submitted service tickets for equipment maintenance requests
- Supported business development and sales leaders by educating end users on technical systems
- Submitted tickets and communicated with engineers
- Set commitments to follow up with customer
Overnight Stocker and Receiver
Lowes Distribution Center
06.2019 - 07.2020
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Used pallet jacks and carts to load and unloaded goods from trucks and containers.
Package Handler
FedEx
04.2018 - 02.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
GROCERY STOCKER
Walmart
02.2017 - 05.2018
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Checked aisles for spills to complete quick clean-up
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
- Removed debris and packaging from boxes and separated for recycling or disposal
- Answered customer questions and provided detailed product information
- Performed inventory counts and stocked merchandise
Education
HIGHSCHOOL DIPLOMA -
Pebblebrook High School
Mableton, GA 08.2009 - 05.2013
Skills
- Cash register operations
- Customer assistance
- Basic math skills
- Computer proficiency
- Question responses
- Reports and documents
- Listening
- Typing
- Organizational Skills
- Research
- Microsoft Excel
- Telephone Skills
- Problem Solving
- Detail Oriented
- Mac systems
- Technical Support
- Issue troubleshooting
- Customer service expert
- Documentation expertise
- Assembly protocols
- Machinery operation
- Material loading and unloading
- Forklift (Expert)
Additional Information
Maintained excellent attendance record, consistently arriving to work on time., Optimized lumber inventory management, reducing waste and improving stock accuracy., Implemented efficient forklift operations for faster material handling., Fostered teamwork in lumber department, enhancing productivity and customer satisfaction., Shared product knowledge with colleagues, elevating overall service quality., Proposed and implemented new organization system for lumber storage, streamlining retrieval process and minimizing customer wait times., Ensured precise measurements and cuts for custom lumber orders, maintaining high quality standards and reducing material waste., Mentored new hires on safety protocols and forklift operation, contributing to a safer work environment and improved team performance.
Timeline
Sortation Associate
Amazon
04.2024 - Current
LUMBER ASSOCIATE (FORKLIFT)
Home Depot
09.2022 - 08.2024
PRODUCTION WORKER
Boston Scientific
09.2022 - 08.2023
CUSTOMER EXPERIENCE
Reef
12.2021 - 07.2022
TECHNICAL SUPPORT ADVISOR
Apple( Conduent)
11.2020 - 09.2022
Overnight Stocker and Receiver
Lowes Distribution Center
06.2019 - 07.2020
ADVANCED TECHNICAL SUPPORT REPRESENTATIVE
AT&T Mobility
02.2019 - 11.2020
Package Handler
FedEx
04.2018 - 02.2020
GROCERY STOCKER
Walmart
02.2017 - 05.2018
HIGHSCHOOL DIPLOMA -
Pebblebrook High School
08.2009 - 05.2013
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