Austin Jose

Grayson

Summary

Computer Information Systems student at Georgia State University with hands-on academic experience in data analysis, SQL, and structured solution evaluation. Strong interest in technology assessment, portfolio research, and exploratory solution development. Experienced in analyzing structured datasets, interpreting quantitative results, and presenting analytical insights. Seeking to contribute to innovation-driven initiatives through research, analysis, and technology evaluation.

Overview

years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

AutoZone

Lawrenceville, GA

04.2025 - Current

Analyzed product compatibility and inventory data to recommend correct parts, improving order accuracy and customer satisfaction.
Used internal inventory systems to identify stock patterns and streamline restocking, increasing fulfillment reliability with measurable results.
Interpreted technical specifications and customer needs to match correct parts, reducing returns and support calls.
Supported workflow improvements in a high-volume retail setting to speed service and deliver measurable operational gains.

CAREGIVER

Sunrise Senior Center

Grayson, GA

02.2024 - 10.2024

Documented resident care activities with accurate records to support regulatory compliance and care continuity.
Communicated clinical observations to nursing staff and families to inform care decisions and improve outcomes.
Coordinated caregiver schedules and service delivery to increase consistency and reduce service gaps.

Education

BACHELOR OF BUSINESS ADMINISTRATION - COMPUTER INFORMATION SYSTEMS

Georgia State University

Atlanta, GA

05.2028

Skills

Technical: SQL, Python, Java, Relational databases
Analytical: Data modeling fundamentals, Technology research, Requirements analysis, Use case development, Analytical writing

Tools: Tableau, Excel

Timeline