Austin Miller
Hiram
Summary
Dynamic Site Sales Manager at NAPA Auto Parts with a proven track record in relationship building and staff management. Expert in optimizing inventory systems and enhancing customer satisfaction through tailored solutions. Successfully streamlined ordering processes, driving significant sales growth while ensuring compliance with safety regulations. Proficient in CRM software and automotive systems.
Overview
7
7
years of professional experience
Work History
Site Sales Manager
NAPA Auto Parts - Genuine Parts
07.2018 - Current
- Managed inventory levels using automated systems to ensure optimal stock availability and reduce order delays.
- Delivered exceptional customer service by identifying automotive parts needs and providing tailored solutions.
- Collaborated with suppliers to negotiate pricing, ensuring competitive offerings for clients while maintaining profitability.
- Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
- Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
- Supervised daily site operations, ensuring compliance with safety regulations and company policies.
- Worked with personnel and managers to meet strict timelines.
- Performed routine maintenance on vehicles to ensure optimal performance and safety.
- Led a team in executing complex repairs and troubleshooting procedures to enhance workflow efficiency.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
Education
High School Diploma -
Hiram High School
Skills
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- CRM software
- Automotive systems
- Ordering parts
- Parts installation
Timeline
Site Sales Manager
NAPA Auto Parts - Genuine Parts
07.2018 - Current
High School Diploma -
Hiram High School