Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Carter

Decatur

Summary

Offering solid foundation in IT principles and customer support, eager to learn and grow in dynamic environment. Brings ability to quickly assimilate new information and apply technical skills to troubleshoot and resolve issues. Ready to use and develop problem-solving and communication skills in different roles.

Overview

3
3
years of professional experience

Work History

Support Analyst

Tech Mahindra
09.2024 - Current
  • As a support analyst, I am a part of a team that handles quality assurance for large sized tech clients. I was responsible for coordinating with team leads to ensure that the projects given were completed on time and of high quality.
  • Created systems to increase operation productivity
  • Entered and verified data for accuracy and completeness
  • Built strategies to increase client satisfaction
  • Subject matter expert for advanced technical issues
  • Assist with generating reports from data, working with QA team to organize deliverables
  • Full-Time

Data Entry

Conyers Logistics
05.2024 - 09.2024
  • Performed data entry from paper documents, emails, and other sources into computer systems. Scanned documents into appropriate databases for storage purposes. Verified accuracy and completeness of data entry into the database system. Prepared summaries of daily work completed for review by supervisors. Updated existing records with new or revised information as needed. Operated various office equipment such as scanners, printers, when required. Created spreadsheets to track data entries.
  • Full Time

Production Technician

Essilor Luxottica
10.2022 - 04.2024
  • Always abiding by the policies and PPE when on the production floor. Attending and completing training classes and getting TQ (training qualifications). Following work instructions for mounting certain types of frame (metal, plastic, groove, drills). Checking frames and lenses for quality. After mounting you check the quality again making sure willing in the process mounters don’t make defects on the frames or lenses. Dering consisted of removing 6-60 lenses from a sector and putting them in trays to be edged into their proper shape. Matching the lenses to correct paperwork. Special Packaging third party frame.
  • Full Time

Education

Diploma -

Booker T Washington H.S.
Atlanta, GA
05.2022

Skills

  • Customer service
  • Customer relationship management
  • Complaint resolution
  • Inventory
  • Quality Assurance
  • Glasses Operations
  • Data compiling

Timeline

Support Analyst

Tech Mahindra
09.2024 - Current

Data Entry

Conyers Logistics
05.2024 - 09.2024

Production Technician

Essilor Luxottica
10.2022 - 04.2024

Diploma -

Booker T Washington H.S.

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Autumn Carter