Autumn Day
Statham
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Barrow County Commissioners Office
12.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Certified Medical Assistant
Athens Spine Center
12.2019 - 04.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Implemented innovative pain management strategies tailored specifically to the unique needs of each individual patient suffering from chronic back pain or spinal disorders.
- Taught patients about medications, procedures, and care plan instructions.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Certified Medical Assistant
Northest Georgia Health System
06.2019 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Fitted appliances onto patients and made necessary adjustments.
- Worked with vendors to source diverse materials and items for use during device fabrication processes.
Certified Medical Assistant
Medlink Georgia
02.2018 - 02.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Education
No Degree - Certification of Medical Assistant
Northeast Georgia Medical Institute
Braselton06-2017
High School Diploma -
Winder Barrow High School
Winder05-2014
Skills
- Memory retention
- Data entry proficiency
- Map reading skills
- Computer-aided dispatching
- Medical billing and coding
- Specimens collection and processing
- EMR / EHR
- Medical terminology knowledge
- CPR
Certification
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Certified Medical Assistant (CMA)
- Basic Telecommunicator Certification
Timeline
911 Dispatcher
Barrow County Commissioners Office
12.2023 - Current
Certified Medical Assistant
Athens Spine Center
12.2019 - 04.2020
Certified Medical Assistant
Northest Georgia Health System
06.2019 - 12.2019
Certified Medical Assistant
Medlink Georgia
02.2018 - 02.2019
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Certified Medical Assistant (CMA)
- Basic Telecommunicator Certification
No Degree - Certification of Medical Assistant
Northeast Georgia Medical Institute
High School Diploma -
Winder Barrow High School
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