Autumn Gooden
Valdosta
Summary
Dedicated and self motivated customer service professional with 6+ years of experience in, customers in healthcare, retail, amd call center environments. Skilled in conflict resolution, detailed record keeping and maintaining positive customer interactions. Known for strong communication, reliability and the ability to manage multiple tasks while delivering service.
Overview
8
8
years of professional experience
Work History
Phlebotomist
American Red Cross Blood Services
Valdosta
11.2020 - 11.2025
- Collected blood samples from donors using sterile techniques.
- Ensured donor safety by following health protocols and guidelines.
- Maintained accurate records of donor information and blood donations.
- Communicated effectively with donors to ease concerns during the donation process.
- Operated and maintained blood collection equipment to ensure functionality.
- Collaborated with team members to streamline donation events and workflows.
General Merchandiser
Target
Valdosta
10.2018 - 11.2020
- Assisted customers with product selection and answered inquiries about product features.
- Monitored inventory levels and adjusted stocking accordingly.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Planned promotional campaigns, events, and discounts to boost sales volume.
- Ensured compliance with health codes, safety regulations, and other legal requirements.
- Maintained accurate records of all transactions related to merchandise purchases.
- Trained new team members on fulfillment procedures and safety protocols.
- Ensured accuracy in order picking and packing processes.
- Implemented quality control measures to enhance service reliability.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
Customer Service Representative
CDK Global
Valdosta
03.2018 - 12.2018
- Managed customer inquiries through multiple communication channels effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Humana
Valdosta
12.2017 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Leesburg High School
Leesburg, FL05-2014
Skills
- Problem solving
- Time management
- Safety protocols
- Team collaboration
- CRM and call center systems
- Vital signs collection
- Call handling
- Data entry & record accuracy
Timeline
Phlebotomist
American Red Cross Blood Services
11.2020 - 11.2025
General Merchandiser
Target
10.2018 - 11.2020
Customer Service Representative
CDK Global
03.2018 - 12.2018
Customer Service Representative
Humana
12.2017 - 02.2018
High School Diploma -
Leesburg High School