Autumn Griggs
Cleveland
Summary
Detail-oriented Office Coordinator with a strong background in schedule coordination and client relations. Proven ability to manage high call volumes and optimize clinic workflow, contributing to improved patient experiences and operational effectiveness.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Body Pros Physical Therapy
Alpharetta, GA
08.2023 - Current
- Coordinated patient scheduling and appointment management to enhance to optimize clinic efficiency.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Managed insurance verification and claims processing to ensure accurate billing.
- Communicated effectively with patients regarding health information and appointment reminders.
- Collaborated with therapists to optimize resource allocation and improve patient flow within the clinic.
- Organized and maintained confidential patient records in compliance with privacy regulations.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
Office Coordinator
Benchmark Physical Therapy
Dawsonville, GA
05.2022 - 12.2022
- Organized and maintained confidential patient records in compliance with privacy regulations.
- Coordinated patient scheduling and appointment management to optimize clinic workflow
- Managed insurance verification and claims processing to ensure accurate billing
- Communicated effectively with patients regarding health information and appointment reminders
- Assisted in billing processes, verifying accuracy of charges before submission to insurance providers.
- Answered and managed incoming and outgoing calls.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Physical Therapy Technician
Benchmark Physical Therapy
Dawsonville, GA
03.2021 - 05.2022
- Assisted physical therapists in executing patient treatment plans and exercises.
- Maintained and organized therapy equipment to ensure optimal functionality and accessibility.
- Monitored patient progress during sessions, documenting improvements and concerns accurately.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Inventoried supplies and ordered more for office and patient rooms.
Child Caregiver
Private Household
Cumming, GA
12.2017 - 08.2019
- Developed and implemented educational games that promoted social skills and cognitive development.
- Coordinated schedules for meals, naps, and playtime, maintaining a structured environment.
- Communicated regularly with parents regarding child progress, behavior, and developmental milestones.
- Evaluated children's needs and adapted care plans to support individual growth objectives.
- Ensured child safety through diligent supervision and adherence to established protocols.
Childcare Assistant
Fitness 1440
Cumming, GA
08.2017 - 12.2018
- Supervised children's activities, ensuring safety and engagement in a dynamic environment.
- Assisted in developing educational programs that promote physical activity and social interaction.
- Trained new employees on childcare best practices and company policies for consistency in service delivery.
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Science - Kinesiology
University of North Georgia
Dahlonega, GA05.2021
High School Diploma -
Dawson County High School
Dawsonville, GA05.2016
Skills
- Customer service
- Schedule coordination
- Office administration
- File organization
- Administrative support
- Client relations
Timeline
Office Coordinator
Body Pros Physical Therapy
08.2023 - Current
Office Coordinator
Benchmark Physical Therapy
05.2022 - 12.2022
Physical Therapy Technician
Benchmark Physical Therapy
03.2021 - 05.2022
Child Caregiver
Private Household
12.2017 - 08.2019
Childcare Assistant
Fitness 1440
08.2017 - 12.2018
Bachelor of Science - Kinesiology
University of North Georgia
High School Diploma -
Dawson County High School