Autumn Smith
Hogansville
Summary
Dynamic leader with a proven track record at Atlanta Oral & Facial Surgery, adept in staff management and fostering a culture of excellence. Skilled in customer service and training, I excel in creating efficient teams and enhancing patient satisfaction. My approach combines active listening with goal-oriented strategies, significantly improving operational outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Atlanta Oral & Facial Surgery
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
08.2019 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
CNA- Certified Nurse Aide
Touching Hearts at Home
01.2017 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Bartender Shift Manager
Mama Lucia's
05.2014 - 08.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Education
No Degree - Nursing
West Georgia Technical College
La Grange, GANo Degree - Nursing Science
University of North Georgia
Dahlonega, GASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Health and Wellness
- Patience and Flexibility
- Active Listening
- Team building
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
Timeline
Supervisor
Atlanta Oral & Facial Surgery
08.2023 - Current
Patient Service Representative
Piedmont Urgent Care By Wellstreet
08.2019 - 08.2023
CNA- Certified Nurse Aide
Touching Hearts at Home
01.2017 - 08.2019
Bartender Shift Manager
Mama Lucia's
05.2014 - 08.2018
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
No Degree - Nursing
West Georgia Technical College
No Degree - Nursing Science
University of North Georgia
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