Autumn Westbrook
Brunswick
Summary
Adept at managing high-pressure situations, excelled at Coast to Coast Medical Transportation by enhancing operational efficiency and customer satisfaction. Leveraging data entry proficiency and exceptional problem-solving abilities, significantly improved dispatch procedures and fostered robust driver communication, ensuring timely and accurate service. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Non-Emergency Dispatcher
Coast to Coast Medical Transportation
02.2022 - Current
- Utilized problem-solving skills to resolve difficult situations quickly and efficiently.
- Enforced departmental policies related to dispatch procedures, protocol, safety regulations.
- Analyzed data collected from previous incidents in order to identify trends or patterns that could improve operations.
- Answered incoming calls and provided customer service in a professional manner.
- Provided detailed instructions to responders regarding the nature of the call and its location.
- Dispatched emergency personnel according to established protocols.
- Maintained accurate records of all calls, including time, location, type of incident and response units dispatched.
- Evaluated caller requests for service and determined the appropriate level of response required.
- Managed multiple tasks simultaneously while ensuring accuracy with each task performed.
- Developed effective communication skills to ensure proper transfer of information between callers and responders.
- Assigned loads to drivers based on designated routes and driver location.
Server
Steak N Shake
04.2025 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Perry High School
Perry, GA05-2025
Skills
- Customer Service
- Team collaboration
- Dispatching procedures
- Customer relationship management
- Schedule coordination
- Critical thinker
- Driver communication
- Teamwork
- Multitasking
- Stress tolerance
- Multitasking and organization
Accomplishments
- Graduated with a 3.9 GPA
- Leader in church youth group
Timeline
Server
Steak N Shake
04.2025 - 08.2025
Non-Emergency Dispatcher
Coast to Coast Medical Transportation
02.2022 - Current
High School Diploma -
Perry High School
Similar Profiles
Paula SantilloPaula Santillo
Administrative Assistant at Grey Wolf Coast To Coast Transportation LLCAdministrative Assistant at Grey Wolf Coast To Coast Transportation LLC
Ann StortzAnn Stortz
General Manager at Coast to Coast Medical SolutionsGeneral Manager at Coast to Coast Medical Solutions
Teresa JahnTeresa Jahn
Driver / Customer Service at Uber, Lyft and West Coast TransportationDriver / Customer Service at Uber, Lyft and West Coast Transportation
James CaddieJames Caddie
Music Teacher at Croydon Hills Primary SchoolMusic Teacher at Croydon Hills Primary School
Liam FitzgibbonLiam Fitzgibbon
Video Editor at The OG CrewVideo Editor at The OG Crew