Ava French
Medical Receptionist
Kennesaw
Summary
Dedicated and compassionate healthcare professional with a solid foundation in veterinary medicine, client relations, and administrative support. Currently pursuing a Bachelor of Science in Health Services with a Nursing concentration at Kennesaw State University (Class of 2029), demonstrating a commitment to patient-centered care. Eager to leverage strong communication and organizational skills in a healthcare or clinical setting while gaining valuable experience to advance toward a nursing career focused on pediatrics and neonatal care. Passionate about making a meaningful impact in the lives of patients and their families through exceptional care and support.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist & Kennel Assistant
Beyond Pets Animal Hospital
06.2025 - Current
- Welcome and assist clients with check-ins, scheduling, and payments.
- Verify client and pet information; maintain accurate medical and billing records.
- Support veterinarians and technicians with administrative tasks and patient documentation.
- Provide care for boarding and hospitalized animals, ensuring cleanliness, feeding, and comfort.
- Demonstrate compassion and professionalism in high-stress situations with clients and pets.
- Managed appointment scheduling and patient intake, ensuring efficient operations and enhanced client satisfaction.
- Assisted veterinarians during examinations and procedures, maintaining a sterile environment and promoting animal welfare.
- Processed client payments and maintained accurate financial records, contributing to streamlined financial operations.
- Supervised kennel operations, ensuring the well-being of animals and adherence to safety and health standards.
Line Server
Salata
03.2025 - 06.2025
- Provided exceptional customer service by accurately assembling and serving salads, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of the serving area, promoting a safe and inviting dining environment.
- Collaborated with team members to efficiently manage peak hours, enhancing overall service delivery and speed.
- Assisted in inventory management by restocking ingredients and supplies, ensuring availability for daily operations.
Receptionist
Veterinary Medical Center
03.2024 - 03.2025
- Greeted and assisted clients with appointments, billing, and medical record management.
- Answered multi-line phone systems, directed inquiries, and maintained accurate client databases.
- Provided compassionate support to families during emergency or end-of-life situations.
- Supported office efficiency through organization, teamwork, and positive communication.
- Collaborated with veterinary staff to ensure smooth daily operations and client satisfaction.
- Managed patient check-in processes, ensuring accurate data entry and timely service to enhance workflow efficiency.
- Coordinated appointment scheduling and follow-ups, resulting in improved client communication and reduced wait times.
- Assisted veterinarians during examinations by preparing necessary equipment and maintaining a clean, organized workspace.
- Implemented inventory management systems for medical supplies, ensuring optimal stock levels and reducing waste.
Shift Leader
Uptown Cheapskate
02.2023 - 02.2024
- Delivered excellent customer service, leading to a 20% increase in repeat customers.
- Managed cash handling, store opening/closing, and inventory maintenance.
- Developed and implemented a new onboarding and training process for new hires.
- Assisted customers in selecting items, enhancing their shopping experience and contributing to increased sales volume.
- Led daily operations by coordinating team schedules and ensuring efficient workflow in a fast-paced environment.
- Trained and mentored new team members, enhancing their product knowledge and customer service skills.
- Maintained organized store displays, ensuring product visibility and a welcoming environment for shoppers.
Thespian Crew Head
Centennial High School
08.2021 - 05.2023
- Led a team of 70 students across three major productions.
- Designed and built sets, delegated tasks, and encouraged collaboration.
- Created a positive and inclusive environment while ensuring project deadlines were met.
- Led and coordinated the production of school performances, enhancing the overall quality and audience engagement.
- Managed the scheduling and logistics of rehearsals, ensuring efficient use of resources and time management.
- Supervised and trained student volunteers in technical theater roles, fostering skill development and teamwork.
- Implemented safety protocols during set construction and operation, promoting a secure environment for all participants.
Education
Bachelor of Science - Health Services, Nursing Concentration
Kennesaw State University
Kennesaw, GA01.2029
High School - undefined
Centennial High School
Roswell, GA05.2023
Skills
Veterinary terminology knowledge
Experienced with Windows operating systems
Patient registration expertise
Skilled multitasking
Effective client communication
Efficient appointment management
Comprehensive patient data management
Invoice management
Patient onboarding
Collaborative teamwork
Empathetic support
Experienced in managing multi-line phone systems
Interests
Pediatric Care: NICU, PICU, Pediatric Oncology, Child and Family Support, Veterinary Medicine: Veterinary Nursing, Client Care, Medical Reception, Animal Health and Wellness
Awards & Achievements
Excalibur Award: Leadership and community service excellence, Leadership Award: Recognized for mentoring and initiative, Fine Arts Diploma Seal: Completion of advanced arts program, Customer Satisfaction Leader: Increased repeat clientele by 20%, Training Innovation: Improved onboarding efficiency by 30%
Timeline
Veterinary Receptionist & Kennel Assistant
Beyond Pets Animal Hospital
06.2025 - Current
Line Server
Salata
03.2025 - 06.2025
Receptionist
Veterinary Medical Center
03.2024 - 03.2025
Shift Leader
Uptown Cheapskate
02.2023 - 02.2024
Thespian Crew Head
Centennial High School
08.2021 - 05.2023
High School - undefined
Centennial High School
Bachelor of Science - Health Services, Nursing Concentration
Kennesaw State University