Ava Williams
Senoia
Summary
Dynamic and client-focused professional with a strong foundation in real estate and mortgage services, specializing in high-value property transactions and client relationship management. Known for delivering exceptional service, attention to detail, and discretion with high-net-worth individuals. Backed by hands-on experience in customer-facing roles, including luxury dog grooming and upscale hospitality, bringing a refined, service-oriented approach to every client interaction.
Overview
2026
2026
years of professional experience
Work History
Dog Groomer
Posh Pet Spa
- Provided grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Maintained cleanliness and organization of grooming area, ensuring compliance with safety standards.
- Assisted pet owners in selecting appropriate grooming services based on individual pet needs.
- Monitored dogs during grooming sessions for signs of stress or discomfort, adapting techniques accordingly.
Waitress
Texas Roadhouse
12.2021 - 02.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with order taking and food delivery to enhance guest satisfaction.
- Learned and adhered to food safety guidelines to ensure compliance.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Adapted quickly to changing demands during peak service hours.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Mortgage Loan Officer Assistant
Motto Mortgage
03.2023 - 04.2024
- Processed loan applications, ensuring compliance with industry regulations and company policies.
- Assisted clients in gathering necessary documentation for mortgage approvals.
- Coordinated communication between lenders, borrowers, and real estate agents to facilitate smooth transactions.
- Managed and maintained loan files using mortgage management software to ensure accuracy and organization.
- Conducted pre-qualification assessments to determine clients' eligibility for various loan products.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reviewed credit reports and financial statements to assist in underwriting decisions effectively.
- Supported Loan Officers in preparing presentations and marketing materials for client outreach efforts.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
Real Estate Assistant
MyBrokerage Real Estate
04.2024 - Current
- Assisted in preparing and organizing real estate documents for client transactions
- Coordinated property listings across multiple online platforms to enhance visibility
- Conducted research on market trends and property values to support agents
- Managed scheduling and logistics for property showings and open houses
- Supported agents with client communications, ensuring timely responses to inquiries
- Facilitated communication between clients, agents, and third-party service providers
- Updated internal CRM system with new leads, appointments, and transaction details
Education
Alexander Highschool
Douglasville, GA05.2022
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Continuous learning attitude
- Professionalism and ethics
- Verbal and written communication
- Price negotiation
- Record keeping
- Marketing and promotion
- Basic accounting
- Attention to detail
- Customer communication
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Information collection and recording
- Organizational skills
Timeline
Real Estate Assistant
MyBrokerage Real Estate
04.2024 - Current
Mortgage Loan Officer Assistant
Motto Mortgage
03.2023 - 04.2024
Waitress
Texas Roadhouse
12.2021 - 02.2023
Dog Groomer
Posh Pet Spa
Alexander Highschool
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