Avery Kirkland
Midville
Summary
To obtain the Bookkeeping job at Swainsboro Middle School.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Universal Banker II
Queensborough National Bank & Trust
Swainsboro
03.2025 - Current
- Facilitated opening of deposit accounts for customers, ensuring compliance with banking regulations.
- Provided education on banking products and services, enhancing customer understanding and satisfaction.
- Resolved debit card and ACH disputes for customers, ensuring timely and accurate resolution.
- Processed wire transfer requests for clients promptly.
- Runs a cash drawer and makes deposits and cashes checks.
- Uploaded new loan applications into the system efficiently.
Deposit Operations Legal Specialist
Queensborough National Bank & Trust
01.2021 - 03.2025
- Processed garnishments, levies, and subpoenas to ensure compliance with legal requirements.
- Reviewed checks for signs of fraud to protect against financial loss.
- Handled account adjustments and disputes to resolve customer issues and maintain account accuracy.
- Processed chargebacks and ACH Exceptions.
- Utilized Excel to organize and analyze data on a daily basis.
- Processed chargebacks and ACH exceptions to safeguard bank assets and uphold transaction integrity.
- Worked stop payments and placed stop payments on Official Checks.
Head Teller
Queensborough National Bank & Trust
05.2020 - 01.2021
- Processed deposits and cashed checks to ensure accurate and timely transactions.
- Processed loan payments and cashier checks, facilitating efficient account management for customers.
- Assisted customers with account inquiries and financial transactions to enhance customer satisfaction.
- Provided assistance to customers in resolving inquiries and issues.
- Collaborated effectively with team members to achieve common goals.
Store Manager
Vault 206
10.2019 - 03.2020
- Provided daily customer assistance to foster positive shopping environment.
- Ensured clean store front to enhance customer experience.
- Oversaw cash drawer operations to ensure accurate transactions.
- Processed daily bank deposits to ensure accurate financial records.
Senior Teller
Synovus Bank
07.2015 - 10.2019
- Managed daily transactions totaling over $20,000 to maintain financial accuracy.
- Processed loan and credit card payments, credit card advances, and consumer and commercial deposits, ensuring accuracy and customer satisfaction.
- Assisted Head Teller with drawer audits, vault runs, and oversight of money order and shipment processes, enhancing operational efficiency.
- Balanced cash drawer at the end of each day to ensure accuracy of funds.
Teller
Mount Vernon Bank
04.2015 - 07.2015
- Balanced cash drawer and verified ATM funds daily to maintain financial integrity.
- Processed consumer and commercial checking and savings deposits.
- Processed customer checks for cashing at the front desk.
- Performed proofreading of financial documents for accuracy and compliance.
Team Member
Andrew’s Klean Korner
01.2013 - 07.2014
- Provided excellent customer service by maintaining friendly demeanor and professional appearance, fostering positive interactions.
- Answered phone and greeted customers, addressing inquiries about services to enhance customer experience.
- Sorted clothes by size and type for efficient organization.
Education
High School Diploma -
Metter High School
Metter, GA 08.2009 - 05.2012
Some College (No Degree) -
Georgia Southern University
Statesboro , GA 05.2012 - 01.2014
Skills
- Cash handling
- Customer Service
- Attention to detail
- Transaction processing
- Effective communication
- Microsoft Office
Volunteer Experience
- Here Matters Liaison, Synovus Bank, 05/01/18, 10/01/19
- United Way Allocation Committee, 2018, 2019
Timeline
Universal Banker II
Queensborough National Bank & Trust
03.2025 - Current
Deposit Operations Legal Specialist
Queensborough National Bank & Trust
01.2021 - 03.2025
Head Teller
Queensborough National Bank & Trust
05.2020 - 01.2021
Store Manager
Vault 206
10.2019 - 03.2020
Senior Teller
Synovus Bank
07.2015 - 10.2019
Teller
Mount Vernon Bank
04.2015 - 07.2015
Team Member
Andrew’s Klean Korner
01.2013 - 07.2014
Some College (No Degree) -
Georgia Southern University
05.2012 - 01.2014
High School Diploma -
Metter High School
08.2009 - 05.2012