AVERY LI-A PING
Summary
I am a motivated and career-driven individual with a passion for technology. I am currently completing my bachelor's at Kennesaw State University. I aim to be part of an organization that will allow me to learn, grow, and further my experience in the information technology field. I can bring value to any organization once given the opportunity.
IT professional with hands-on experience in managing and maintaining network systems, ensuring seamless operations and security. Known for collaborative teamwork and achieving consistent results, adaptable to evolving technical demands. Skilled in server management, network troubleshooting, and cybersecurity protocols, valued for reliability and proactive problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Teleperformance USA
04.2024 - Current
- Researched and identified solutions to technical problems.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
Safety Coordinator
KACEKA Inc
10.2019 - 04.2024
- Update all logging devices to new software
- Compile weekly reports, which include safety violations, distance traveled, damages to company vehicles, and driver notes
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Recognized, documented, and advised on removal of hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
Education
Bachelor of Science - Computer Science, Cyber Security
Kennesaw State University
Kennesaw, GA06-2027
Skills
- Microsoft
- Linux
- Windows
- VPN
- Remote Service
- Software installation
- System administration
- Technical training leadership
- Remote support
- Network configuration
- Security protocols
- Hardware diagnostics
- Customer service
- Verbal and written communication
- Product troubleshooting
Certification
- CompTIA Security +
- CompTIA Linux+ (expected Feb 2025)
Timeline
Technical Support Advisor
Teleperformance USA
04.2024 - Current
Safety Coordinator
KACEKA Inc
10.2019 - 04.2024
Bachelor of Science - Computer Science, Cyber Security
Kennesaw State University
Similar Profiles
Jordan AntunezJordan Antunez
Social Media Content Moderator at Teleperformance USASocial Media Content Moderator at Teleperformance USA
Kymiyiah JohnsonKymiyiah Johnson
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Linsey CurtisLinsey Curtis
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Carolina RamirezCarolina Ramirez
Social Media Moderator at Teleperformance USASocial Media Moderator at Teleperformance USA
CHERELLE SCHUYLERCHERELLE SCHUYLER
Technical Support Advisor/Support Advisor at ConcentrixTechnical Support Advisor/Support Advisor at Concentrix