AVUNNA JENNINGS
Atlanta
Summary
Dynamic property management professional with over 5 years of experience in driving financial performance and operational excellence in multi-family communities. Proven ability to maintain occupancy rates above 95%, enhance resident retention, and boost asset value through strategic budgeting, innovative leasing strategies, and effective team leadership. Expertise in managing property financials, reducing delinquencies, and collaborating with ownership to achieve significant NOI growth. Recognized for sustaining stability and high performance during organizational transitions, ensuring seamless operations and continued success.
Overview
5
5
years of professional experience
Work History
Assistant Manager (Temporary Transition Role)
Willow Bridge Property Company
Marietta, GA
09.2025 - Current
- Temporarily reassigned due to organizational restructuring while maintaining operational and financial performance
- Support leasing strategy, financial oversight, and resident relations
- Assist in maintaining occupancy, collections, and asset stability
- Provide leadership support to staff and ensure service excellence
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored junior staff on customer service best practices and operational workflows.
- Analyzed tenant feedback to improve service offerings and enhance overall satisfaction rates.
- Conducted regular property inspections, identifying areas for improvement to maintain high standards of quality.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Business Manager (Property Manager Level)
Willow Bridge Property Company
01.2023 - 01.2026
- Directed full-cycle operations of a multi-family asset, aligning performance with ownership objectives
- Managed budgets, financial reporting, and forecasting to support NOI growth; Liaise with ownership to deliver financial updates, occupancy trends, and improvement plans.
- Maintained 95%+ occupancy and strong resident retention rates
- Implemented cost-control strategies improving operational efficiency, maintenance strategies resulting in reduction of expenses.
- Led, trained, and developed on-site staff to improve performance and morale
- Partnered with ownership to analyze trends and implement strategic improvements regarding pricing and operational expenses.
- Fostered positive tenant relationships, leading to a 60% resident retention.
- Developed emergency response plans by conduction inspections to maintain safety and compliance standards.
- Manage property budgets, tracked income/expenses, and
produced financial reports. - Utilized Yardi and Entrata to manage administrative tasks and
lease tracking. - Managed vendor relationships, negotiating contracts to ensure quality services at competitive rates.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Floating Assistant Community Manager
Greystar
Atlanta
02.2022 - 01.2023
- Supported operations across 6 multi-family communities, improving occupancy and financial performance
- Managed collections and reduced delinquencies through structured payment plans
- Generated and analyzed financial and delinquency reports
- Assisted in lease administration, ensuring compliance with company policies and procedures.
- Managed tenant communications, resolving issues efficiently and fostering positive relationships.
- Oversaw maintenance requests, streamlining processes to improve response times and service quality.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Assistant Property Manager
Horizons Realty
08.2021 - 02.2022
- Supported property operations including leasing, collections, and compliance
- Maintained accurate financial records and conducted compliance inspections
- Achieved seamless property operations by performing supervisory administrative functions in the absence of the property manager.
- Enhanced resident satisfaction through expert guidance on lease requirements and responsibilities.
- Streamlined background check processes for initial and recertification of resident income.
- Maintained accurate lease and account records to support operational efficiency. Improved financial reporting through diligent rent collection and post-collection processes.
- Ensured tenant safety and sanitation by inspecting apartments and grounds in compliance with DCA standards.
Leasing Consultant
Carroll Management
04.2021 - 07.2021
- Achieved 98% occupancy through strong leasing performance and customer engagement
- Executed leases and ensured compliance with housing regulations
- - Delivered exceptional customer service to prospective and current
residents by identifying needs and providing personalized leasing
solutions. - Conducted property tours highlighting key features, community
amenities, and neighborhood benefits to drive occupancy and meet
leasing goals. - Achieved 98% occupancy rate by converting leads through follow-ups and relationship-building.
- Completed lease agreements, renewals, and move-in/move-out documentation in compliance with fair housing laws.
- Supported maintenance staff in preparing units and completing service requests promptly.
- Developed relationships with prospective tenants, addressing inquiries and providing exceptional customer service.
- Implemented marketing strategies to enhance property visibility and attract qualified leads.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Education
Bachelor of Arts - Interdisciplinary Studies- Nursing
Valdosta State University
Valsosta GA05-2023
Skills
- Asset Performance (NOI)
- Budgeting & Forecasting
- Occupancy & Revenue Growth
- Delinquency Reduction
- Team Leadership
- Vendor Management
- Compliance
- Yardi, Entrata
- Project management
- Financial management
- Client relationship management
- Negotiation
- Customer retention
- Budget administration
- Social media promotion
Timeline
Assistant Manager (Temporary Transition Role)
Willow Bridge Property Company
09.2025 - Current
Business Manager (Property Manager Level)
Willow Bridge Property Company
01.2023 - 01.2026
Floating Assistant Community Manager
Greystar
02.2022 - 01.2023
Assistant Property Manager
Horizons Realty
08.2021 - 02.2022
Leasing Consultant
Carroll Management
04.2021 - 07.2021
Bachelor of Arts - Interdisciplinary Studies- Nursing
Valdosta State University