Ayana Elbers
Stone Mountain
Summary
Motivated Claims Adjuster with over 10 years experience in sales and customer relations. Detail-oriented professional who specializes in risk analysis and management.
Highly productive claims representative experience and exceptional communication and interpersonal skills seeking to evaluate and mitigate risks. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Customer service / Manager
The Childrens Place
10.2018 - 04.2020
- Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
- Partners with Store Manager to address an performance concerns with associates
- Foster a positive work environment and provides direct, objective feedback in a timely manner
- Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
- Modify schedule based on business climate
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies
- Ensure Environment (CRE) Standards & Safety requirements are being met
Administrative Assistant
Keller Williams Realty
06.2017 - 12.2017
- Enhanced communication with clients by implementing a proactive approach to listing appointments, utilizing Next Steps emails that included comprehensive listing timelines and marketing calendars.
- Ensured accuracy in listing data input for MLS by refreshing and updating remarks and photo sequence as required.
- Efficiently completed tasks listed in the Master Transaction Coordinator Checklist for Sellers.
- Managed the submission of documents to Broker for compliance using Command system at every stage of the transaction (Listing, Contract, and Closing).
- Developed visually appealing Listing Book and Features List through Canva
- Increased seller satisfaction by consistently delivering thorough and informative feedback reports according to the FeedBack Template guidelines.
- Increased buyer engagement through targeted prospecting in the MLS and Team Databases utilizing optimized email templates.
- Assisted agents in resolving customer issues effectively.
- Acted as the primary liaison between team agents and management.
- Responsible for executing Agent Onboarding in collaboration with the COO, closely tracking agent progress and delivering updates to the Team Lead.
Visual Merchandiser/Lead
The North Face
10.2016 - 05.2017
- Developed and put into action a unique visual merchandising strategy.
- Developed attractive visual arrangements aimed at leading customers seamlessly through the store
- Designed window displays, signs, and interior displays; developed floor plans and special promotions exhibits.
- Achieved identification of key messages and creation of a clear image for the desired outcome
- Generated innovative design concepts and effectively communicated them to assistant merchandisers.
- Supported organization’s vision by aligning efforts with culture, products and target market
Visual Merchandiser/Supervisor
Old Navy
11.2014 - 10.2016
- Managed product management responsibilities for adult departments, overseeing product set, visual elements, data-driven flexes, and maintenance.
- Implemented strategies to enhance team collaboration, resulting in improved performance and increased employee satisfaction.
- Contributed to the accomplishment of performance goals and the implementation of developmental plans for the store team.
- Utilized a customer-centric mindset to support strategies and initiatives that drove store sales.
- Enhanced team performance by utilizing teaching, coaching, and feedback techniques to build capabilities.
- Managed assigned area of responsibility.
- I conducted the implementation of action plans in order to optimize efficiencies and productivity.
- Maintained consistent execution of standard operating procedures.
- Demonstrating expertise in brand representation while being aware of competitors and the retail environment.
- Implemented an omni-channel strategy to enhance the overall customer journey.
Education
High School Diploma -
Salem High School
Conyers, GA05.2010
Skills
- Microsoft Word
- Microsoft Office
- Excel
- Power Point
- Access
- Fluent in English and German
Timeline
Customer service / Manager
The Childrens Place
10.2018 - 04.2020
Administrative Assistant
Keller Williams Realty
06.2017 - 12.2017
Visual Merchandiser/Lead
The North Face
10.2016 - 05.2017
Visual Merchandiser/Supervisor
Old Navy
11.2014 - 10.2016
High School Diploma -
Salem High School
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