Ayana Hudson
Fort Stewart
Summary
Skilled in managing customer service operations, and enhancing client satisfaction. Experience ranges from troubleshooting technical issues to resolving customer complaints, proving effective at operating within fast-paced call center environments. Strengths lie in leadership, communication skills, and ability to maintain calm under pressure. Achieved significant improvements in customer satisfaction scores in previous role as Customer Service Administrator.
Overview
9
9
years of professional experience
Work History
Logistics
Hyundai Transys Seating
West Point
01.2024 - 11.2024
- Maintained a safe working environment by adhering to all safety regulations.
- Organized and maintained records of inventory levels, deliveries, and orders.
- Performed regular cycle counts to ensure accurate inventory management.
- Ensured proper storage of materials according to company regulations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Customer Care Representative
Lincoln Financial Group
Atlanta
11.2022 - 01.2024
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Call Center Representative
Aflac
Columbus
03.2021 - 11.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained accurate records of customer interactions for future reference.
- Offered additional products or services to enhance customer experience.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Consulted with customers to resolve service and billing issues.
- Maintained strong call control and quickly worked through scripts to address problems.
Food Packer
Hostessbrands
Columbu
08.2016 - 03.2021
- Sealed packages using heat sealing machines or manual methods.
- Collaborated with team members to meet production goals within deadlines.
- Prepared boxes, bags, and other containers for packing food items.
- Operated automated packaging equipment in a safe manner.
- Trained new employees regarding warehouse procedures and standards.
- Cleared machine jams to reset malfunctions for production line.
Imaging Associate
NCR
Columbus
08.2015 - 08.2016
- Conducted unit tests to identify potential issues before releasing product updates.
- Developed software applications using Java and JavaScript.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Reviewed customer orders and prepared items for shipment according to specifications provided by customers.
- Hand-assembled needed parts with bolts and screws.
Education
Associate - Business Administration
Miller-Motte Technical College
Chattanooga, TN02-2025
High School Diploma -
Spencer High School
Columbus, Ga06-1994
Skills
- Inventory management
- Customer service
- Data entry
- Effective communication
- Project management
- Conflict resolution
- Team collaboration
- Time management
- Power Tools
Accomplishments
- Great Achievement Award
- Outstanding Performance Award
Timeline
Logistics
Hyundai Transys Seating
01.2024 - 11.2024
Customer Care Representative
Lincoln Financial Group
11.2022 - 01.2024
Call Center Representative
Aflac
03.2021 - 11.2022
Food Packer
Hostessbrands
08.2016 - 03.2021
Imaging Associate
NCR
08.2015 - 08.2016
Associate - Business Administration
Miller-Motte Technical College
High School Diploma -
Spencer High School
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