Ayana Thompson
Forest Park
Summary
Proactive and versatile individual with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a proven history of building strong relationships with clients and team members. Committed to supporting team success and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
World Finance
Forest Park
02.2026 - 02.2026
- Guided customers in making informed financial decisions to enhance credit mobility.
- Educated customers on payment options and strategies for effective account management.
- Provided exceptional customer service by addressing inquiries and effectively presenting available products.
- Processed and prepared loan applications and renewals with high accuracy.
- Handled customer payments efficiently while maintaining accurate transaction records.
- Executed loan closings for current and renewal loans seamlessly.
- Balanced cash drawer daily, ensuring transaction accuracy at all times.
Team Member
Chic-Fil-A
Forest Park
02.2026 - 02.2026
- Greeted customers and provided friendly customer service.
- Guided customers in menu selections, ensuring a positive dining experience.
- Ensured cleanliness of dining area and food preparation stations, promoting food safety and customer satisfaction.
- Ensured accurate cash handling during transactions at the register.
- Worked with team members to meet and exceed daily service goals.
- Adapted to multiple workstations to fulfill team requirements.
Checkout Team Member
Walmart
Marietta
11.2025 - 12.2025
- Operated cash register to process payments accurately and efficiently.
- Scanned items efficiently using checkout systems and registers.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Assisted customers with product inquiries and payment processing.
- Delivered friendly and prompt service to improve overall customer experience.
- Maintained clean and organized checkout area to ensure customer comfort and satisfaction.
- Processed sales, returns, and exchanges using POS register system.
- Monitored inventory levels at the front end for restocking needs.
- Assisted customers in locating items throughout the store.
- Answered customers' questions about products, prices, and availability.
- Verified age requirements for purchase of restricted items such as alcohol or tobacco products.
- Resolved customer complaints with friendly and level-headed assistance to enhance customer loyalty.
Assistant Manager
Zaxbys
Powder Springs
05.2025 - 12.2025
- Optimized restaurant workflow by managing daily operations and supervising staff to improve service efficiency.
- Trained new staff on customer service standards and food safety protocols to ensure compliance.
- Coordinated inventory management, including ordering and stock rotation processes for maximum efficiency.
- Oversaw staff scheduling to ensure optimal coverage during peak hours.
- Monitored food quality and presentation to uphold brand standards consistently.
- Resolved customer complaints promptly to foster positive guest experiences.
- Implemented promotional initiatives to increase sales and boost customer engagement.
- Implemented promotional initiatives to drive sales and customer engagement.
Student Leader
Panther Dining
Atlanta
09.2022 - 05.2024
- Advised senior staff on strategies to enhance overall quality of student life experiences for the campus community.
- Welcomed students and family members, answered questions and directed guests at official new student orientation sessions.
- Led team meetings to coordinate dining services, enhancing collaboration among staff.
- Facilitated team-building activities to strengthen employee relationships and morale.
- Acted as a role model by consistently demonstrating exemplary behavior in all interactions.
- Supported sustainability initiatives by implementing waste reduction strategies, contributing to environmental goals.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Coordinated timing for meetings to enhance team productivity.
Shift Leader
Firehouse Subs
Austell
07.2023 - 08.2023
- Supervised employees to ensure consistent productivity and high customer service standards.
- Trained new employees on food preparation and customer service standards.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Supervised staff to ensure productivity and high-quality service delivery.
- Verified cash drawer accuracy during opening and closing shifts.
- Maintained an organized work environment by delegating tasks effectively.
- Resolved customer complaints with professionalism and efficiency.
- Trained employees on shift operations to improve overall team effectiveness.
Education
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GASkills
- Loan processing
- Financial services
- Cash management
- Risk assessment
- Customer relationship management
- Time management
- Effective communication
- Collaboration skills
- Conflict resolution
Timeline
Financial Services Representative
World Finance
02.2026 - 02.2026
Team Member
Chic-Fil-A
02.2026 - 02.2026
Checkout Team Member
Walmart
11.2025 - 12.2025
Assistant Manager
Zaxbys
05.2025 - 12.2025
Shift Leader
Firehouse Subs
07.2023 - 08.2023
Student Leader
Panther Dining
09.2022 - 05.2024
Some College (No Degree) - Business Administration
Georgia State University