Open To Work
Ayanah Providence
Atlanta
Work Preference
Summary
Dynamic professional with extensive experience at AT&T Broadband, excelling in customer service and technical troubleshooting.Demonstrated ability to enhance operational efficiency and achieve high customer satisfaction rates through data analysis and strategic planning. Proven expertise in process improvements that drive exceptional results. Highly motivated professional with strong work ethic and adaptability, capable of quickly mastering new skills and contributing to team success.
Overview
2
2
Certifications
21
21
years of professional experience
Work History
Broadband and Mobility Expert
AT&T Broadband
Phoenix
02.2026 - Current
- Collaborated with diverse teams to address product and service-related issues effectively.
- Achieved high customer satisfaction through knowledgeable, friendly problem resolution.
- Prioritized tasks to efficiently meet service goals and deadlines.
- Maintained up-to-date knowledge via continuing education and advanced training.
- Earned recognition from management for exceptional customer service delivery.
- Leveraged advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Conducted comprehensive research and data analysis to inform strategic planning decisions.
- Utilized various software tools to streamline processes and enhance performance.
Property Manager
Northstar Management and Consulting
Tucson
05.2024 - Current
- Oversaw daily operations of residential properties, achieving 15% increase in tenant retention at Northstar Management and Consulting.
- Managed tenant relations, promptly addressing concerns to enhance satisfaction levels.
- Developed and monitored budgets, ensuring compliance with financial guidelines.
- Conducted property inspections to uphold safety standards and maintenance quality.
- Coordinated with vendors for timely repairs and maintenance schedules.
- Implemented marketing strategies that attracted new tenants for available units.
- Trained staff on property management policies to ensure consistent service delivery.
- Facilitated lease negotiations and renewals, optimizing occupancy rates across properties.
Admissions Representative
Ultimate Medical Academy
Tucson
08.2023 - 02.2024
- Communicated with prospective students to guide them through the enrollment process, ensuring clarity on educational programs and admission requirements.
- Offered detailed information on tuition costs and institutional policies, addressing inquiries to facilitate informed decision-making.
- Provided essential financial aid guidance, including FAFSA education, to support prospective students in securing funding for their education.
Catalog Auditor
Aston Carter/ Door Dash
Phoenix
03.2022 - 01.2023
- Conducted thorough audits of product images, names, and descriptions to ensure accuracy and consistency across catalog listings.
- Collaborated with cross-functional teams to address customer requirements and contributed suggestions for enhancing the shopping experience.
- Maintained adaptability in response to leadership directives while achieving daily, weekly, and monthly performance targets.
Document Specialist
Vroom
09.2021 - 02.2022
- Ensured accurate documentation by thoroughly validating and correcting errors, liaising with customers and relevant departments for issue resolution to facilitate deal processing.
- Maintained comprehensive case records by documenting all activities, updates, and communications in Salesforce.
- Mitigated risk by meticulously reviewing documents for signs of fraudulent alterations.
Windshield Technician
Safelite Auto Glass Repair
12.2019 - 11.2020
- Accurately assessed and installed various auto glass components, ensuring precise fit and compliance with vehicle specifications.
- Conducted thorough inspections of vehicles and glass inventory, guaranteeing correct identification and application of replacement parts.
- Performed specialized windshield chip repairs and calibration tasks for both dynamic and static systems, maintaining safety and functionality standards.
Dispatcher
Javelin Logistics
12.2018 - 12.2019
- Coordinated daily route planning and dispatched drivers, ensuring accuracy in work orders and piece counts.
- Conducted inspections of freight for any required exceptions and managed both pre-loading and off-loading of trailers, utilizing various material handling equipment.
- Facilitated communication between drivers and customer service for efficient resolution of freight recovery or delivery issues, and verified freight documentation for airline pickups.
- Coordinated daily dispatch operations to ensure timely deliveries and efficient routes.
- Communicated with drivers to provide updates and resolve transportation issues.
- Monitored shipping schedules and adjusted routes based on real-time conditions.
- Utilized logistics software to track shipments and manage delivery statuses.
- Trained new dispatch staff on procedures, systems, and best practices in logistics management.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated intermodal shipments to ensure timely delivery and efficient routing.
- Monitored cargo movements using tracking software for real-time updates.
- Communicated with drivers and carriers to resolve scheduling conflicts effectively.
- Managed documentation for shipments, ensuring compliance with regulations.
- Evaluated current procedures for efficiency and implemented changes where necessary.
- Investigated claims related to lost or damaged freight due to improper handling or negligence.
- Negotiated contracts with carriers to secure competitive pricing while ensuring quality service levels were met.
Warehouse Worker
Target Distribution
Woodland
01.2006 - 01.2009
- Ensured proper loading of trailers in a T format, adhering to packaging standards to prevent item damage prior to shipment.
- Met and often exceeded established daily, weekly, and monthly goals for shipping efficiency and load accuracy.
Education
High School Diploma - Education
Sahuarita HS
Tucson, AZ05-2001
Skills
- Call center operations
- Customer service and support
- Salesforce proficiency
- Logistics and dispatching
- Intermodal transportation
- Trucking management
- VPN and DNS configuration
- LAN networking
- Active Directory administration
- Google Workspace expertise
- Microsoft Excel and Sheets
- Sales and negotiation strategies
- Effective communication techniques
- Project management frameworks
- Budgeting and financial planning
- Data analysis methods
- Process improvement strategies
- Leadership development
- Problem-solving skills
- Time management techniques
- Strategic planning models
- Property management oversight
- Technical troubleshooting expertise
- Data management systems
- Quality assurance practices
- PPE compliance standards
Certification
- Forklift, Javelin Logistics, 01/01/18
- Driver's License
Timeline
Broadband and Mobility Expert
AT&T Broadband
02.2026 - Current
Property Manager
Northstar Management and Consulting
05.2024 - Current
Admissions Representative
Ultimate Medical Academy
08.2023 - 02.2024
Catalog Auditor
Aston Carter/ Door Dash
03.2022 - 01.2023
Document Specialist
Vroom
09.2021 - 02.2022
Windshield Technician
Safelite Auto Glass Repair
12.2019 - 11.2020
Dispatcher
Javelin Logistics
12.2018 - 12.2019
Warehouse Worker
Target Distribution
01.2006 - 01.2009
High School Diploma - Education
Sahuarita HS