Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ayanna Hall

Athens,GA

Summary

Detail-oriented Customer Support and Scheduling Specialist with 10+ years of experience delivering high-touch service in healthcare, nonprofit, and remote-first environments. Proven ability to manage complex scheduling workflows, resolve escalations with empathy, and streamline client-facing operations. Adept at using CRM and EMR platforms, collaborating with cross-functional teams, and thriving in hybrid and fully remote settings. Passionate about empowering individuals through clear communication, or...

Overview

18
18
years of professional experience

Work History

Scheduler - Oncology & Hematology

University Cancer & Blood Center
10.2022 - 07.2025
  • - Coordinate daily patient scheduling for multiple oncology providers, ensuring accuracy and minimal wait times.
  • - Communicate with patients, providers, and insurance carriers to confirm appointment readiness.
  • - Assist patients in navigating treatment timelines with compassion and efficiency, maintaining a positive care experience.
  • - Verify insurance coverage and handle referrals to reduce billing delays and patient stress.
  • - Maintain detailed EMR records (Epic/OncoEMR) and collaborate across departments for seamless care coordination.
  • 'Managed approximately 150 incoming calls, emails and faxes per day from customers.'

HUD Certified Housing Counselor

Athens Land Trust
08.2020 - 10.2022
  • Hybrid (Remote + In-person)
  • - Led homebuyer education and financial literacy workshops, increasing preparedness by 29%.
  • - Guided clients through HUD housing programs, resulting in a 15% increase in approved applications.
  • - Developed custom financial action plans and advocated for housing support services.
  • - Maintained digital case records and ensured compliance with HUD reporting standards.

Program Associate – Financial Assistance & Housing Support

Advantage Behavioral Health Systems
01.2016 - 10.2021
  • - Assisted clients in completing housing and insurance documentation, expediting support approvals.
  • - Scheduled appointments, verified insurance, and coordinated care—improving internal efficiency by 5%.
  • - Served as a key contact for clients navigating financial hardship, connecting them with vital community resources.
  • - Ensured HIPAA-compliant documentation of all client cases and services.

Remote Customer Support Specialist (Independent Contractor)

Arise Virtual Solutions
06.2007 - 01.2016
  • - Handled 60+ customer interactions daily via phone, chat, and email, achieving over 55% resolution rate.
  • - Resolved complex service escalations and maintained high client satisfaction.
  • - Supported onboarding and product training, contributing to lower churn rates.
  • - Collaborated virtually with internal teams to address recurring issues and improve service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Education

Associates of Healthcare Management - Healthcare Administration

American InterContinental University
Atlanta, GA

Skills

  • Patient Scheduling Remote Customer Service Cross-Team Coordination
  • Insurance Verification Workflow Improvement CRM & EMR Proficiency
  • Tools: Salesforce, HubSpot, Zendesk, Epic, OncoEMR,
  • Platforms: Zoom, Slack, Loom, Asana, Trello, Microsoft Teams, Google Workspace
  • Expertise: HIPAA Compliance HUD Guidelines Financial Navigation Client Advocacy

Websites

Timeline

Scheduler - Oncology & Hematology

University Cancer & Blood Center
10.2022 - 07.2025

HUD Certified Housing Counselor

Athens Land Trust
08.2020 - 10.2022

Program Associate – Financial Assistance & Housing Support

Advantage Behavioral Health Systems
01.2016 - 10.2021

Remote Customer Support Specialist (Independent Contractor)

Arise Virtual Solutions
06.2007 - 01.2016

Associates of Healthcare Management - Healthcare Administration

American InterContinental University

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Ayanna Hall