Ayanna McDowell
Atlanta
Summary
Property management professional committed to delivering exceptional service and outstanding results. Brings proven experience in overseeing daily property operations, managing tenant relations, and supporting successful lease negotiations. Highly collaborative and adaptable, known for strong teamwork, clear communication, and consistently meeting goals. Skilled in coordinating property maintenance, resolving resident concerns, and ensuring smooth, efficient community operations.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Grubb Properties
Atlanta, Ga
08.2023 - Current
- Led marketing initiatives to attract new tenants, increasing occupancy rates through targeted campaigns.
- Trained and mentored junior staff on property management software, improving team productivity and service quality.
- Conducted property inspections, identifying maintenance needs and facilitating timely resolutions to enhance property value.
- Implemented process improvements in leasing operations, streamlining workflows for efficiency and accuracy in documentation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Property Manager
First Communities Management
Atlanta, Ga
08.2018 - 07.2023
- Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
- Coordinated property maintenance requests, optimizing response times and enhancing tenant experience.
- Executed lease agreements, ensuring compliance with regulations and accurate documentation for all transactions.
- Developed and maintained operational budgets, improving resource allocation and cost efficiency across properties.
Front Desk Greeter
Ramada Plaza
04.2016 - 05.2017
- Guest Liaison/ Greeter
- Guest Room accountability
- Register/ Reserve Guest check in/ out
- Guest Billing & accommodations
- Data Entry Proficiency: 48 WPM
- Proficient Computer/ Microsoft Capability
- Oracle Property Management Systems Efficiency
Security Guard
Priority One
02.2015 - 04.2016
- Luggage inspection of occupants & cargo
- Passenger screenings
- Efficient evacuation skills (public & airport personnel)
- Report processing and documentation submission
Lead Retail Sales Associate
Macy's
10.2014 - 05.2015
- Handling all customer related functions
- Organizing Sales Pitch & Agenda
- Managing Monthly Retail Goals
- Training new employees
- Conducting training assessments & creating improvement strategies
Manager- Front Desk
Kidology Day Care
10.2014 - 05.2015
- Identifying Administrative functions
- Maintain (15+) children/ parent needs
- Parent Billing & Control Functions
- Organizing Child/ Parent Records
- Organizing Parent Meetings
- Safely & Effectively training new employees
Education
High School Diploma -
Crime Open Campus
Atlanta, GaSkills
- Tenant relations
- Property management
- Conflict resolution
- Marketing strategies
- Budget development
- Process improvement
- Record keeping
- Customer service
- Team training
- Payment collection
- Workflow streamlining
- Communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved chronic rent delinquency, resulting in full compliance and on-time payments from all residents.
Timeline
Assistant Property Manager
Grubb Properties
08.2023 - Current
Assistant Property Manager
First Communities Management
08.2018 - 07.2023
Front Desk Greeter
Ramada Plaza
04.2016 - 05.2017
Security Guard
Priority One
02.2015 - 04.2016
Lead Retail Sales Associate
Macy's
10.2014 - 05.2015
Manager- Front Desk
Kidology Day Care
10.2014 - 05.2015
High School Diploma -
Crime Open Campus