Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayrizona Sharpe

Savannah

Summary

Dynamic Dispatcher with 15 years of extensive experience in service operations, specializing in technician scheduling, service order routing, and meticulous maintenance record management. Proven track record of maintaining accurate time reporting and generating insightful access-based reports that enhance operational readiness. Committed to leveraging exceptional attention to detail and strong communication skills to optimize field response times and ensure on-time service delivery. Dedicated to driving efficiency and excellence in all aspects of service management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dispatcher

Ethic Tech, LLC
Huntsville, AL/Hunter Army Airfield
11.2021 - Current
  • Facilitated service order call dispatch to technicians for efficient response management.
  • Executed daily time confirmation entries into GFEBS system.
  • Developed comprehensive reports and forms utilizing Microsoft Access.
  • Optimized daily service order schedules to maximize technician efficiency and streamline workflow.
  • Reviewed and documented data from backflow, fire hydrant, and generator reports to support maintenance and safety protocols.

Service Order Dispatcher

TSAY/Ferguson Williams
Hunter Army Airfield, GA
03.2011 - 11.2021
  • Managed incoming telephone communications to ensure prompt and professional responses.
  • Coordinated with technicians to ensure timely execution of service orders and adherence to schedules.
  • Created and revised maintenance schedules for technicians to ensure timely service delivery.
  • Managed input of service orders into computer system to ensure accurate record-keeping.
  • Tracked and reported maintenance progress to ensure operational efficiency.
  • Streamlined organization and filing of technician paperwork from maintenance routines.

Office Assistant/Receptionist

Brent Walker Ford
Glennville, GA
05.2007 - 09.2009
  • Handled incoming calls across multiple lines to facilitate customer inquiries and support operations.
  • Supported service and sales customers by addressing inquiries and providing solutions.
  • Managed input of new and used car inventory into database systems.
  • Oversaw daily deposit recording and processing operations.
  • Managed accounts payable and receivable processes to ensure timely financial transactions.
  • Recorded credit card sales transactions accurately. Assisted in maintaining organized sales records. Supported team in processing customer payments efficiently.
  • Drafted and dispatched proposals for fleet vehicle acquisitions.

Education

Bachelor of Science - Business Administration

Columbia College
Columbia, MO
06-2015

Associate of Science - Business Administration

Columbia College
Columbia, MO
06-2015

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Microsoft Office
  • Microsoft Teams
  • GFEBS

Certification

  • CAC
  • GFEBS

Timeline

Dispatcher

Ethic Tech, LLC
11.2021 - Current

Service Order Dispatcher

TSAY/Ferguson Williams
03.2011 - 11.2021

Office Assistant/Receptionist

Brent Walker Ford
05.2007 - 09.2009

Bachelor of Science - Business Administration

Columbia College

Associate of Science - Business Administration

Columbia College
Ayrizona Sharpe