Summary
Overview
Work History
Education
Skills
Timeline
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Aysha Avery

Atlanta

Summary

Customer support professional with a strong track record of resolving inquiries with empathy, urgency, and professionalism across phone, email, and CRM platforms. Skilled in HIPAA-compliant workflows, process optimization, and cross-functional collaboration. Adaptable team player focused on delivering results and improving member satisfaction. Eager to grow within a mission-driven health-tech organization in client success or strategic operations.

Overview

8
8
years of professional experience

Work History

Customer Service Coordinator

Hapag-Lloyd
04.2025 - Current
  • Resolve customer issues via phone and Salesforce email, ensuring rapid, clear, and professional communication
  • Consistently meet daily case resolution KPIs while logging interactions in CRM
  • Collaborate cross-functionally with internal logistics teams to resolve escalations and streamline shipment updates
  • Prioritize and manage high-volume inquiries with empathy, improving customer satisfaction in a fast-paced environment

Accounting Assistant

Olympia CPA Firm
01.2025 - 07.2025
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintain accurate financial records and invoices using QuickBooks and Excel
  • Communicate with clients to clarify account discrepancies and deliver timely updates
  • Improve internal workflows by organizing documentation for faster client access

Server

Pickle and Social
11.2023 - 07.2025
  • Deliver exceptional, personalized service during high-volume shifts with attention to customer satisfaction
  • Train new staff on SOPs and service protocols to maintain consistency and quality
  • Resolve guest concerns promptly, modeling compassionate communication under pressure

Volleyball Coach

Forsyth County Schools
01.2018 - 01.2025
  • Developed and implemented tailored training plans to support individual growth and team performance
  • Mentored athletes in confidence-building, resilience, and goal setting through strategic coaching
  • Adapted leadership style to meet the dynamic needs of players and team challenges

Office Coordinator

Benchmark Physical Therapy
08.2022 - 11.2023
  • Managed healthcare scheduling, insurance verification, and patient intake with full HIPAA compliance
  • Boosted weekly scheduling efficiency to 80%+ by analyzing BI tool data and improving workflows
  • Led team in copay collection by streamlining SOPs and patient communication strategies
  • Handled high-volume calls and emails, triaging patient concerns and coordinating with providers

Education

Kinesiology

Emmanuel University
Franklin Springs, GA
05-2020

Skills

  • Customer Support (Consistently meeting KPI)
  • Salesforce CRM
  • Healthcare Admin / HIPAA Compliance
  • Process Improvement & SOP Adherence
  • Tech Platforms: QuickBooks, Google Workspace, Excel
  • Conflict Resolution & Escalation Handling

Timeline

Customer Service Coordinator

Hapag-Lloyd
04.2025 - Current

Accounting Assistant

Olympia CPA Firm
01.2025 - 07.2025

Server

Pickle and Social
11.2023 - 07.2025

Office Coordinator

Benchmark Physical Therapy
08.2022 - 11.2023

Volleyball Coach

Forsyth County Schools
01.2018 - 01.2025

Kinesiology

Emmanuel University

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Aysha Avery