Dedicated customer service professional with strong problem resolution skills, proficient in CRM systems. Committed to enhancing customer satisfaction and streamlining processes.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Menzies Aviation
Atlanta, GA
07.2025 - Current
Delivered exceptional customer service in fast-paced airport environment to enhance passenger satisfaction.
Resolved inquiries and complaints efficiently, ensuring timely communication with customers and team members.
Maintained accurate records of customer interactions using CRM systems to support service quality improvements.
Collaborated with airport operations staff to streamline processes and improve overall service efficiency.
Call Center Representative
Eagle Resource Group
Covington, GA
01.2025 - 07.2025
Managed high-volume inbound and outbound calls, ensuring customer satisfaction and issue resolution.
Trained new representatives on call handling procedures and company policies for improved service delivery.
Implemented process improvements to reduce call wait times and enhance overall efficiency.
Analyzed customer feedback to identify trends, contributing to ongoing service enhancements.
Inventory Specialist
WIS
Stone Mountain, GA
01.2023 - 06.2024
Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
Implemented best practices for inventory tracking using advanced software systems.
Trained and mentored new team members on inventory management procedures and protocols.
Analyzed inventory data to identify trends, improving order accuracy and efficiency.
Customer Service Representative
Hire One Staffing Agency
Washington, DC
02.2017 - 12.2023
Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Managed high-volume calls, ensuring timely responses to diverse client needs.
Collaborated with team members to develop solutions for recurring issues.
Trained new staff on customer service protocols and operational procedures.