Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aysia Hollins

Covington

Summary

Dedicated customer service professional with strong problem resolution skills, proficient in CRM systems. Committed to enhancing customer satisfaction and streamlining processes.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Menzies Aviation
Atlanta, GA
07.2025 - Current
  • Delivered exceptional customer service in fast-paced airport environment to enhance passenger satisfaction.
  • Resolved inquiries and complaints efficiently, ensuring timely communication with customers and team members.
  • Maintained accurate records of customer interactions using CRM systems to support service quality improvements.
  • Collaborated with airport operations staff to streamline processes and improve overall service efficiency.

Call Center Representative

Eagle Resource Group
Covington, GA
01.2025 - 07.2025
  • Managed high-volume inbound and outbound calls, ensuring customer satisfaction and issue resolution.
  • Trained new representatives on call handling procedures and company policies for improved service delivery.
  • Implemented process improvements to reduce call wait times and enhance overall efficiency.
  • Analyzed customer feedback to identify trends, contributing to ongoing service enhancements.

Inventory Specialist

WIS
Stone Mountain, GA
01.2023 - 06.2024
  • Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
  • Implemented best practices for inventory tracking using advanced software systems.
  • Trained and mentored new team members on inventory management procedures and protocols.
  • Analyzed inventory data to identify trends, improving order accuracy and efficiency.

Customer Service Representative

Hire One Staffing Agency
Washington, DC
02.2017 - 12.2023
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed high-volume calls, ensuring timely responses to diverse client needs.
  • Collaborated with team members to develop solutions for recurring issues.
  • Trained new staff on customer service protocols and operational procedures.

Education

High School Diploma -

Bryant High School
Alexandria
06-2013

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Active listening
  • Customer relationship management (CRM)
  • Microsoft office suite proficiency
  • Inbound call management
  • Payment processing

Timeline

Customer Service Agent

Menzies Aviation
07.2025 - Current

Call Center Representative

Eagle Resource Group
01.2025 - 07.2025

Inventory Specialist

WIS
01.2023 - 06.2024

Customer Service Representative

Hire One Staffing Agency
02.2017 - 12.2023

High School Diploma -

Bryant High School
Aysia Hollins