A’Zhiya Traylor
Newnan
Summary
Dynamic Leasing Manager with a proven track record at Dayrise Residential, enhancing tenant retention through stellar resident relations and effective lease management. Excelled in deploying social media engagement strategies to boost occupancy rates. Skilled in Microsoft Office and good at fostering positive tenant relationships, demonstrating both hard and soft skills essential to building relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
3
3
years of professional experience
Work History
Leasing Manager
Dayrise Residential
11.2023 - 02.2025
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Negotiated favorable contract terms with vendors, reducing expenses for property management companies.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Leasing Consultant
Confidential
09.2022 - 10.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
Amblin Partners
12.2021 - 09.2022
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
Associate Of Business Administration - Business Administration And Management
West Georgia Technical College
La Grange, GA08.2023
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Type program proficiency
- Grounds maintenance
- Lease management experience
- Tour management
- Microsoft office
- Payment collection
- Social media engagement
- Tenant and eviction laws
- Basic mathematics
- Property showing
- Tenant relations
Timeline
Leasing Manager
Dayrise Residential
11.2023 - 02.2025
Leasing Consultant
Confidential
09.2022 - 10.2023
Leasing Consultant
Amblin Partners
12.2021 - 09.2022
Associate Of Business Administration - Business Administration And Management
West Georgia Technical College
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