A'Zondria Warner
Douglasville,GA
Summary
Dynamic Frontline Supervisor at UPS with a proven track record in employee coaching and performance improvement. Enhanced team morale through effective communication and conflict resolution, while maintaining safety standards. Recognized for reducing injury rates and increasing operational efficiency, demonstrating strong problem-solving and relationship-building skills. Highly organized and versatile leader committed to continuous improvements.
Overview
6
6
years of professional experience
Work History
Frontline Supervisor
United Parcel Service, UPS
09.2023 - Current
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Enforced safety policies and procedures to decrease potential employee injuries
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
- Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
Package Handler
United Parcel Service, UPS
01.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- PITO certified licensed driver to transport packages in a timely manner to loading docks
- Helped train new employees in a fast paced working environment while maintaining safe work procedures
Hairstylist
LooksByAZondria
08.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased revenue by 250% through effective customer service and marketing
Customer Service Representative
Shiney Shell Car Wash
09.2019 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Accounting
University of Phoenix
Tempe, AZ01-2030
No Degree - Undecided
Southern Union State Community College
Wadley, ALHigh School Diploma -
Douglas County Highschool
Douglasville, GA05.2018
Skills
- Employee coaching
- Motivation techniques
- Time management
- Problem-solving
- Listening skills
- Relationship building and management
- Training and mentoring
- Staff supervision
- File management
- Operations
- Performance improvement
- Teamwork and collaboration
Timeline
Frontline Supervisor
United Parcel Service, UPS
09.2023 - Current
Package Handler
United Parcel Service, UPS
01.2021 - Current
Hairstylist
LooksByAZondria
08.2020 - Current
Customer Service Representative
Shiney Shell Car Wash
09.2019 - 10.2020
Accounting
University of Phoenix
No Degree - Undecided
Southern Union State Community College
High School Diploma -
Douglas County Highschool