Azucena Cervantes
Macon
Summary
Dynamic Assistant Manager with a proven track record at Solution Car Audio, enhancing customer satisfaction and streamlining inventory management. Adept in bilingual communication and POS systems, I excel in team leadership and operational efficiency, significantly boosting sales performance and resolving complaints effectively.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Solution Car Audio
02.2016 - Current
- Make sure inventory is up to date restocking placing everything in its place.
- Maintain a clean, organize, safe store to enhance the customer experience.
- Monitor cash and deposit records making sure everything is in order.
- Improve customer satisfaction by addressing and resolving any complaints in a good manner.
- Monitor staff members making sure they doing they assigned task and everything flowing well.
Mobile Expert
T-Mobile
04.2022 - 10.2022
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Boosted sales performance with recommendations I was reached by manger and coworkers.
- Maintained cleaned and organized well performed store.
- Made sure customers left satisfied with their new purchase and working up to date phone.
To-Go Server
Margaritas Mexican Grill
03.2020 - 02.2022
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Review orders making sure everything is bagged up and not missing anything that was ordered.
- Handled cash transactions and cashing customers out when they come pick up their order.
- Train new employees for to-go's their responsibility and making sure they know the menu and bagging up everything that's needed.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
Education
High School Diploma -
Rutland High School
Macon, GASkills
- Customer service
- Bilingual Spanish/English
- Team Leadership
- Computer skills
- Organization
- POS system
- Cash Handling
- Time Management
- Quick Learner
- Strong Multitasking
- Phone Etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Mobile Expert
T-Mobile
04.2022 - 10.2022
To-Go Server
Margaritas Mexican Grill
03.2020 - 02.2022
Assistant Manager
Solution Car Audio
02.2016 - Current
High School Diploma -
Rutland High School
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