Bonita Bell
Ellenwood
Summary
- Administrative, organizational, multi-tasking and clerical skills; easily adapt in fast-paced environments
- Individual or group contributor; detailed, customer service and deadline oriented
- Work exceptionally well with diverse cultural backgrounds
Overview
13
13
years of professional experience
Work History
Package Handler
FedEx
07.2023 - Current
- Free packages that become wedged on the conveyor belt
- Sort packages to be distributed in various areas of the warehouse
- Rotate packages on the conveyor belt to display shipping labels for scanning associates
- Follow company guidelines and procedure while handling packages
- Follow all company policies and procedures to ensure the safe and efficient delivery of multiple packages
- Maintain a clean and safe work environment by following safety protocols
Accounts Receivable Representative
United Air Temp
03.2022 - 05.2023
- Accessed and maintained spreadsheet to classify job status, update financial information and record notes
- Communicated with sales persons regarding status of installs, monies due or various queries pertaining to installs
- Processed and calculated payments received for local offices, as well as the Florida and Georgia satellite offices
- Prepared new installation documents for processing and forwarding via email
- Received and recorded receipts, checks and cash payments from customers and ran credit card balances
- Performed general office duties such as copying, filing, email correspondence and distribution of documents.
Transporter/Driver (Ft. Pickett)
Legacy Bus LLC
10.2021 - 01.2022
- Safely transported Afghanistan refugees to and from medical appointments on and off base
- Notified management of any mechanical issues involving the transportation vehicle and passenger discrepancies
- Ensured the 15-passenger transportation vehicle was clean and ready for transport.
Victim Advocate
Clayton County Courthouse
06.2019 - 08.2021
- Assisted victims by providing information and education about the criminal and juvenile justice process
- Distributed information to victims regarding available program resources and victims’ rights
- Assisted victims with filling out Victim Impact Statements, Restitution and Victim Compensation applications
- Provided assistance with requesting notifications for victims when the defendant(s) is released
- Documented contact with victims, witnesses, officers, investigators and juvenile court personnel when appropriate
- Contacted victims of felony crimes to get their opinion of the case prior to prosecutor presentation
- Emailed grand jury calendar to supervisors of the police department, airport police and sheriff’s office
- Compiled information from the grand jury calendar and the victim’s comments to complete the grand jury grid
- Updated Tracker system utilizing the CPU8 and Real Vision Imaging (RVI) systems
- Utilized Juvenile Court Activity Tracking System (JCATS) to obtain juvenile information and history
- Documented law enforcement presence during grand jury hearings; updated Officer Conflict Calendar accordingly
- Contacted law enforcement on grand jury day to ensure the hearing process runs smoothly.
Cashier
Ingles Markets, Inc
03.2018 - 04.2020
- Greeted customers; assisted with stocking and restocking store products
- Received payments by cash, check, WIC, credit and debit card transactions; checked till for accuracy
- Answered customer inquiries and provide exceptional customer service; trained and assist new cashiers upon request.
Overnight Assistant
Union Mission Ministries Women’s Shelter
03.2017 - 07.2017
- Assisted residents with medication and other requests; updated Staff Notes and communicated with morning shift
- Oversaw cleanliness of the general shelter areas and restocked cleaning supplies
- Processed donations and organized clothing closet; assembled welcome packets and answered phone calls
- Kept abreast of residents’ health and occupancy status; monitored security screens
- Utilized proper food service and dishwashing sanitation protocol
- Aided with set-up and clean-up of dining facility and kitchen area.
Administrative Support Clerk III/Reception
Commonwealth Attorneys Victim Witness Office
05.2015 - 12.2016
- Provided information to clients regarding their case utilizing Integrated Justice System software (IJS)
- Digitally collected data for entry and management of monthly reports
- Processed Confidentiality and Notification Requests; processed invoices for signature and payment
- Managed the reception area, arranged transportation for clients and assisted Victim Witness Travel Coordinator.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining sensitivity to confidential matters
- Volunteered to help with special projects
- Greeted visitors and staff
- Received and sorted incoming mail and packages to distribute to correct recipients
Accounting Clerk II/Travel Coordinator
Commonwealth Attorney Victim Witness Office
05.2015 - 12.2016
- Contacted, discussed and secured travel arrangements for subpoenaed victims and witness
- Effectively interacted with vendors and prosecution team to arrange travel
- Collected data to prepare monthly reports; retained the after-hours travel phone
- Entered data into Client Information Management System (CIMS) and Integrated Justice System (IJS)
- Prepared and forwarded correspondence; reviewed and processed invoices for payment
- Digitally recorded reimbursement expenses paid by the Supreme Court of Virginia
- Requested police reports from the Virginia Beach Police Department (VBPD).
Reception Concierge
Pacifica Senior Living
03.2014 - 08.2015
- Contributed to community relationships with staff, residents and visitors
- Responded to resident needs and requests; greeted and received guests
- Notated resident doctor appointments and maintenance requests
- Reminded residents of daily activities and assisted with registration for scheduled outings
- Answered multi-line phone system, performed general clerical duties; maintained petty cash and petty cash log.
Payroll/PCS Clerk
Rehabilitation Hospital of the Pacific
03.2011 - 05.2013
- Provided clerical and administrative support to Patient Care Services and Nursing Units
- Reviewed therapy notes and charges for accuracy utilizing R-Link and SharePoint
- Processed payroll for more than 150 employees utilizing ANSOS payroll system; processed invoices.
Education
Associate’s Degree - Medical Office Management
Bachelor’s Degree - Healthcare Administration
Skills
- Victim Advocacy
- Case Management
- Computer literacy
- Organizational skills
- Client confidentiality
- Effective communication
- Active listening
- Time management
- Documentation and reporting
- Team collaboration
Timeline
Package Handler
FedEx
07.2023 - Current
Accounts Receivable Representative
United Air Temp
03.2022 - 05.2023
Transporter/Driver (Ft. Pickett)
Legacy Bus LLC
10.2021 - 01.2022
Victim Advocate
Clayton County Courthouse
06.2019 - 08.2021
Cashier
Ingles Markets, Inc
03.2018 - 04.2020
Overnight Assistant
Union Mission Ministries Women’s Shelter
03.2017 - 07.2017
Administrative Support Clerk III/Reception
Commonwealth Attorneys Victim Witness Office
05.2015 - 12.2016
Accounting Clerk II/Travel Coordinator
Commonwealth Attorney Victim Witness Office
05.2015 - 12.2016
Reception Concierge
Pacifica Senior Living
03.2014 - 08.2015
Payroll/PCS Clerk
Rehabilitation Hospital of the Pacific
03.2011 - 05.2013
Associate’s Degree - Medical Office Management
Bachelor’s Degree - Healthcare Administration
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