Badal Patel
Loganville
Summary
Operations and Customer Success professional with extensive experience in healthcare technology and revenue cycle management. Successfully led end-to-end implementation and onboarding processes, enhancing operational efficiency and client satisfaction through effective cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Senionr Implementation Manager & Customer Success
ChronicCareIQ
Atlanta
01.2024 - Current
- Led end-to-end implementation and onboarding for healthcare clients, ensuring successful deployment and adoption of platform solutions
- Acted as primary point of contact for post-implementation clients, facilitating ongoing success, resolving issues, and tracking performance.
- Partnered cross-functionally with product, engineering, and support teams to resolve complex client issues and improve system performance
- Proactively monitored customer health metrics, reducing churn and increasing engagement
- Identified process gaps, implementing workflow improvements that enhanced customer experience and operational efficiency
- Created and shared best practices and documentation to standardize client onboarding and support processes
Financial Implementation Consultant
Azalea Health
05.2021 - 12.2023
- Led implementation and training initiatives for EHR systems across multiple healthcare clients
- Tailored training programs and implementation strategies to align with client-specific workflows, ensuring effective system integration
- Developed and maintained documentation for implementation workflows, training materials, and issue tracking to streamline project processes
- Acted as the escalation point for client issues, troubleshooting technical and operational challenges across teams
- Partnered with internal stakeholders to refine onboarding processes, enhancing system adoption across teams
- Supported system upgrades and process changes, ensuring smooth transitions and minimal disruption
PRT Consultant
Triage Consulting Group
12.2019 - 05.2021
- Managed multiple concurrent projects focused on revenue recovery and operational improvements for healthcare systems
- Delivered data-driven recommendations to improve billing processes and maximize revenue recovery
- Utilized SQL to analyze claims data, identify trends, and support resolution of complex reimbursement issues
- Facilitated cross-functional communication between internal teams and client stakeholders to address escalations
- Created detailed reports on AR aging, underpayment analysis, and workflow performance metrics to inform decision-making
- Trained and mentored junior analysts, enhancing team capability and ensuring consistent analysis
Consultant
Triage Consulting Group
02.2018 - 12.2019
- Conducted large-scale audits of managed care contracts and claims data, contributing to $20M+ in recovered revenue
- Identified revenue cycle inefficiencies, recommending targeted process improvements for billing and coding workflows to enhance accuracy
- Collaborated with hospital leadership to present actionable findings, facilitating implementation of operational improvements
- Managed multi-team projects across multiple states, ensuring timely delivery and stakeholder alignment
- Analyzed billing discrepancies, supporting resolution with data-driven insights that informed corrective actions
Education
Master of Health Administration -
Georgia State University
Atlanta, GA05-2017
Bachelor of Science - Biology, Chemistry
Georgia State University
Skills
- Implementation
- Project management
- Client Onboarding
- Implementation management
- Stakeholder Communication
- Healthcare Technology
- Revenue Cycle Operations
- SOP Development
- Process Optimization
- Workflow optimization
- SQL Data Analysis
- Data Analysis
- Jira
- Ticketing Systems
- EMR/EHR Systems
- EHR systems
- Training
- Client onboarding
- Workflow optimization
Timeline
Senionr Implementation Manager & Customer Success
ChronicCareIQ
01.2024 - Current
Financial Implementation Consultant
Azalea Health
05.2021 - 12.2023
PRT Consultant
Triage Consulting Group
12.2019 - 05.2021
Consultant
Triage Consulting Group
02.2018 - 12.2019
Master of Health Administration -
Georgia State University
Bachelor of Science - Biology, Chemistry
Georgia State University