Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Bailey Gorman

Canton

Summary

Dynamic and dedicated professional with a strong background in customer service at Truett’s Chick-Fil-A. Proven ability to foster teamwork and resolve issues effectively, ensuring customer satisfaction. Skilled in organizational management and cash handling, consistently contributing to team success and maintaining a positive work environment.

Overview

3
3
years of professional experience

Work History

Team Member

Truett’s Chick-Fil-A
12.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Sales Associate

The Be Brand
05.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

After School Program (ASP)

Cherokee County Schools
08.2022 - 08.2023

Supervised students grades Kindergarten to 5th, facilitating active play and structured work sessions.

Sales Associate

Aerie
08.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed shipment logistics efficiently ensuring tagging and packaging accuracy.

Education

Marketing - Sports Marketing

Kennesaw State University
Kennesaw, GA

Cherokee High School
Canton, GA
05.2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time efficient
  • Organizational Management

Timeline

Team Member

Truett’s Chick-Fil-A
12.2023 - Current

Sales Associate

The Be Brand
05.2023 - 12.2023

After School Program (ASP)

Cherokee County Schools
08.2022 - 08.2023

Sales Associate

Aerie
08.2022 - 04.2023

Marketing - Sports Marketing

Kennesaw State University

Cherokee High School
Bailey Gorman