Bailey Howard

• Assisted residents with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of resident rooms and common areas.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Documented care actions by completing records and logs in medical software system.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
• Reinforced positive care environment by engaging patients in meaningful activities and conversations.

• Managed high-volume guest check-ins during peak hours, ensuring a seamless transition from entry to play for families.

• Facilitated digital waiver processing and verified legal documentation for hundreds of guests daily to ensure 100% compliance with insurance and safety standards.

• Optimized POS (Point of Sale) operations, accurately handling cash, credit transactions, and gift card sales while maintaining a balanced drawer.

• Coordinated birthday party logistics, including check-ins, guest list verification, and direct communication with the events team to ensure on-time starts.

• Resolved guest complaints with empathy and efficiency, transforming potential negative experiences into positive brand interactions.