Bailey Mcnabb
American Facility Services
Dalton
11
years of professional experience
I am a dedicated professional with a strong background in customer service and facility maintenance, notably at American Facility Services. Proven expertise in cleaning and sanitation techniques, ensuring a healthy environment. Recognized for problem-solving abilities and attention to detail, consistently enhancing client satisfaction and operational efficiency.
Highly reliable retail worker prepared to excel in managing cash transactions and providing friendly customer service. Known for ensuring transaction accuracy and resolving customer inquiries with professionalism. Emphasizes teamwork and adaptability, with strong cash handling and customer service skills.
Work History
School Custodian
2 Years 2 Months- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Service Representative
2 Years 1 Month- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Tufting Creeler
3 Years 1 Month- Maximized machine performance, regularly monitoring creel status and making necessary adjustments as required.
- Prepared secondary creels for quick changeovers.
- Maintained a clean and organized work area, prioritizing safety and minimizing potential hazards.
- Contributed to improved product quality through diligent inspection of finished products and timely reporting of any issues found.
- Promoted a safe working environment, adhering strictly to established safety protocols while operating machinery.
- Enhanced communication among team members, facilitating regular updates on production progress and addressing any concerns promptly.
- Ran associated machines such as warpers to maintain efficient production.
- Exceeded quality standards, thoroughly inspecting yarns before loading onto the machine to prevent defects from entering the production process.
- Consistently met or exceeded daily production quotas through efficient time management and task prioritization.
Customer Service Representative
2 Years 5 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma
No Degree
Skills
Punctuality
Basic repairs
Cleaning expertise
Sanitation techniques
Cleaning and sanitizing
Floor cleaning and buffing
Problem-solving
Attention to detail
Responsible and dependable
Time management
Customer service
Client communication
Customer service-focused
Multitasking and organization
Timeline
School Custodian
American Facility Services
06.2024 - CurrentRead More
Customer Service Representative
Food City Distribution Center
06.2021 - 07.2023Read More
Tufting Creeler
Engineered Floors
04.2018 - 05.2021Read More
Customer Service Representative
Kmart, Sears Holding
10.2015 - 03.2018Read More
Pleasant Valley Innovative School
High School Diploma
Read More
Georgia Northwestern Technical College
No Degree
Read More