BAILEY RAY
Canton
Summary
I am looking for a permanent position with potential for growth. I have a background in senior living, event planning, customer service and social media marketing. I have strong Customer Service experience with every position I have held.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Associate
Lookout Pest Control
Kennesaw, GA
08.2024 - Current
- Serve as a senior point of contact for customer inquiries, escalations, and complex account issues, delivering timely and professional resolution
- Handle high-volume inbound and outbound customer communications via phone, email, and internal systems
- Resolve billing disputes, cancellations, refunds, and service concerns while maintaining company policies and customer satisfaction standards
- Review account history
- Conduct appointment audits of Customer Care Associates, reviewing call notes, and account actions to ensure adherence to company policies, and customer service expectations
- Train new Customer Care Associates, ensuring they are familiar with the system used
- Manually entered and corrected customer accounts ensuring data integrity and proper service set up within internal systems
Public Relations Specialist
Cherokee Animal Hospital
10.2023 - 08.2024
- Process payments
- Verify medications
- Schedule & cancel appointments/surgeries
- Ensuring that all customers are taken care of to the best of my abilities
- Clerical duties: filing & knowledge of computer programs
Life Enrichment Director
01.2020 - 10.2023
- Planning, organizing, and implementing resident activities and calendars.
- Assisting residents with transport to center activities and off campus trips.
- Working with volunteer staff and scheduling entertainment.
- Gathering information to design recreation programs that meet the functional levels, needs and interests of each resident.
- Developed and implemented effective procedures to ensure that all residents were informed of upcoming activities.
- Versed in medical terminology.
- Caring about the needs and requirements of the residents.
- Making sure to maintain current skill sets and knowledge: running all Microsoft Office applications, medical terminology, social media platforms, procedures that maintain resident safety, and event planning.
- Building expense reports.
Education
No Degree - Business Management
Chattahoochee Technical College
Marietta, GASkills
- Microsoft Training
- Excellent verbal and written communication
- Organized, diligent, and tenacious
- Creative
- Customer Service experience
- Close attention to detail
- Team Player
- Analytical, hardworking, and energetic
- Clerical duties
Timeline
Senior Customer Care Associate
Lookout Pest Control
08.2024 - Current
Public Relations Specialist
Cherokee Animal Hospital
10.2023 - 08.2024
Life Enrichment Director
01.2020 - 10.2023
No Degree - Business Management
Chattahoochee Technical College