Barbara Mitchell
Columbus
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NexRep
Columbus, GA
06.2019 - Current
- Take and process customers orders
General Manager
Pizza Pizza
Opelika, AL
01.2020 - 08.2025
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Store Manager
Church’s Chicken
Columbus, GA
09.2023 - 01.2025
- Manage employees, do schedule, managing money and open and close store
- Led daily operations to ensure quality food service and customer satisfaction.
- Trained and developed staff to enhance team performance and operational efficiency.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and drive strategic promotions for increased revenue.
- Ensured compliance with health and safety regulations through regular audits and staff training.
General Manager
Krystal
Columbus, GA
07.2017 - 05.2024
- Led operational strategies to enhance customer satisfaction and streamline service processes.
- Developed and implemented training programs for management staff, fostering leadership skills and improving team performance.
- Oversaw budgeting and financial planning, optimizing resource allocation across multiple locations.
- Established key performance indicators to monitor operational efficiency and drive continuous improvement initiatives.
- Collaborated with marketing teams to develop promotional strategies, boosting brand visibility and sales growth.
- Analyzed market trends to identify new business opportunities, contributing to strategic planning initiatives.
- Managed vendor relationships, negotiating contracts to ensure quality supply chain management and cost efficiency.
- Facilitated cross-departmental communication, enhancing collaboration between operations, finance, and human resources teams.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
Supervisor
B&O
07.2013 - 09.2017
Breakfast Manager
Burger King
03.1996 - 09.2009
Customer Service Representative
Burger King
Columbus, GA
01.2006 - 03.2009
TJ Maxx Sales Associate
Burger King
03.2005 - 05.2006
Education
High school or equivalent - undefined
Skills
- Scheduling (6 years)
- Inventory (8 years)
- Training
- Operations
- Inventory Management
- Payroll
- Microsoft Word
- Training
- Schedule Management
- Project Scheduling
- Operations Management
- Inventory Control
- Retail Sales
- Strategic Planning
- Relationship Management
- Management
- Profit & Loss
- Customer Relationship Management
- Labor Cost Analysis
- Event Planning
- Budgeting
- Pricing
Certification
Safe serv
Timeline
Store Manager
Church’s Chicken
09.2023 - 01.2025
General Manager
Pizza Pizza
01.2020 - 08.2025
Customer Service Representative
NexRep
06.2019 - Current
General Manager
Krystal
07.2017 - 05.2024
Supervisor
B&O
07.2013 - 09.2017
Customer Service Representative
Burger King
01.2006 - 03.2009
TJ Maxx Sales Associate
Burger King
03.2005 - 05.2006
Breakfast Manager
Burger King
03.1996 - 09.2009