Barbara Sutton
Athens,GA
Summary
Detail-oriented and adaptable professional with over 20 years of experience spanning technology, AI evaluation, software quality assurance, customer service, operations management, leadership, and hospitality. Experienced in evaluating AI-generated content, conducting online research, performing quality assurance testing, troubleshooting technical issues, and delivering exceptional customer experiences in fast-paced environments. Currently pursuing a degree in Computer Science and Psychology to continue expanding knowledge in software development, information technology, and emerging technologies. Recognized for analytical thinking, strong communication, attention to detail, and the ability to learn new systems and processes quickly.
Overview
21
21
years of professional experience
Work History
Internet Safety Evaluator
TELUS Digital
Vancouver, British Columbia, Canada
01.2022 - Current
- Evaluate AI-generated and online content for accuracy, quality, safety, and policy compliance.
- Conduct detailed online research to verify information and improve evaluation accuracy.
- Analyze large amounts of digital content while maintaining strict quality standards.
- Produce detailed documentation and reports with consistent accuracy.
- Work independently while meeting productivity and quality metrics.
Brand Ambassador / Digital Content Creator
Independent / Multiple Brands
Georgia / Remote
07.2019 - Current
- Represent multiple consumer brands through online engagement and product promotion.
- Create marketing materials, graphics, and digital content.
- Educate customers on products and services through social media and community outreach.
- Collaborate with teams to improve brand awareness and customer engagement.
- Assist with product feedback and promotional campaigns.
- Promoted brand awareness through engaging product demonstrations and consumer interactions.
- Conducted market research to identify trends and consumer preferences for targeted marketing efforts.
Independent QA Tester / Technical Tester
Freelance
Georgia / Remote
09.2013 - Current
- Perform quality assurance testing on software applications and video games.
- Identify bugs, usability issues, and performance concerns.
- Document findings through detailed bug reports and testing documentation.
- Evaluate user experience and provide actionable feedback for product improvement.
- Participate in beta testing and pre-release software evaluations.
Shift Lead / Cook
University of Georgia Dining Services
Athens, GA
03.2021 - 12.2025
- Supervised daily kitchen operations in a high-volume food service environment.
- Prepared high-quality meals while maintaining food safety standards.
- Assisted with inventory control and kitchen organization.
- Trained new employees on food preparation and operational procedures.
- Supported catering and banquet operations.
Kitchen Manager
Saucehouse BBQ
Athens, GA
06.2019 - 02.2021
- Oversaw kitchen operations, ensuring adherence to safety and health regulations.
- Coordinated scheduling, inventory management, and food preparation.
- Maintained quality control and food safety compliance.
- Assisted with catering operations and customer satisfaction.
- Developed seasonal menus, enhancing customer satisfaction and driving repeat business.
- Trained and mentored staff in food preparation techniques and customer service standards.
Catering Manager / Event Staff
Epting Events
Athens, GA
01.2016 - 06.2020
- Coordinated large-scale catered events from setup through breakdown.
- Worked as bartender, server, banquet staff, and kitchen support.
- Maintained exceptional customer service during high-profile events.
- Collaborated with event teams to ensure successful execution.
Kitchen Manager/Garde Manger Cook
Crafthouse Gastropub
Athens, GA
10.2013 - 05.2019
- Maintained high standards of food quality and presentation.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Managed supplier relationships, negotiating contracts for quality ingredients while controlling expenses.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Inventoried food, ingredients, and supply stock to prepare and plan vendor orders.
Security Officer
Midsouth Security / Native Energy & Technology
Athens, GA
05.2005 - 05.2010
- Provided security services for a federal facility.
- Conducted patrols and monitored facility access.
- Completed incident documentation and daily activity reports.
- Maintained professionalism while ensuring safety and compliance.
Education
Bachelor of Science - Computer Science, Psychology
Morgan State University
Baltimore, MDBachelor of Science - Psychology -Minor in Computer Science
O.P. Jindal University
Sonipat, India05-2028
Skills
- Microsoft Office
- Google Workspace
- Windows
- Computer Hardware
- Software Troubleshooting
- AI Evaluation Platforms
- Data Annotation Tools
- Content Moderation
- Bug Tracking Systems
- Graphic Design Software
- Social Media Platforms
- Analytical reasoning
- Data interpretation
Timeline
Internet Safety Evaluator
TELUS Digital
01.2022 - Current
Shift Lead / Cook
University of Georgia Dining Services
03.2021 - 12.2025
Brand Ambassador / Digital Content Creator
Independent / Multiple Brands
07.2019 - Current
Kitchen Manager
Saucehouse BBQ
06.2019 - 02.2021
Catering Manager / Event Staff
Epting Events
01.2016 - 06.2020
Kitchen Manager/Garde Manger Cook
Crafthouse Gastropub
10.2013 - 05.2019
Independent QA Tester / Technical Tester
Freelance
09.2013 - Current
Security Officer
Midsouth Security / Native Energy & Technology
05.2005 - 05.2010
Bachelor of Science - Computer Science, Psychology
Morgan State University
Bachelor of Science - Psychology -Minor in Computer Science
O.P. Jindal University
CORE COMPETENCIES
- AI Evaluation & Content Analysis
- Data Annotation & Quality Assurance
- Software & Video Game Testing
- Technical Troubleshooting
- Computer Hardware & Software
- Research & Documentation
- Process Improvement
- Problem Solving
- Critical Thinking
- Customer Service
- Team Leadership
- Staff Training & Development
- Operations Management
- Inventory Management
- Time Management
- Microsoft Office Suite
- Google Workspace
- Graphic Design
- Digital Marketing
- Social Media Management
- Brand Representation
- Written & Verbal Communication
ADDITIONAL EXPERIENCE
- 30+ years of gaming experience across PC, Xbox, PlayStation, Nintendo, and mobile platforms.
- Extensive experience evaluating gameplay mechanics, usability, and user experience.
- Graphic design and digital media creation.
- Content creation and livestreaming.
- Marketing and brand development.
- Leadership and team development.
- High-volume operations management.
- Technical troubleshooting and computer literacy.
PROFESSIONAL STRENGTHS
- Exceptional attention to detail
- Strong analytical thinking
- Adaptability and continuous learning
- Excellent written communication
- Leadership and mentoring
- Customer-focused mindset
- Independent and collaborative work styles
- Fast learner with strong technical aptitude