Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Basia Smith

Senior Customer Specialist
Columbus

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Customer Service Associate

Answernet Remote/ Abeka
02.2023 - Current
  • Chats and emails.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Claims Specialist/Reconciliation Specialist Remote

Aflac-Columbus, GA
12.2019 - 11.2022
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Followed up with customers on unresolved issues.
  • Generated, posted and attached information to claim files.
  • Modified, updated and processed existing policies.
  • Checked documentation for accuracy and validity on updated systems.

Account Collection Manager/Assistant Manager

Rimtyme-Columbus, GA
04.2016 - 11.2019
  • Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
  • Reconciling processed work by verifying entries and comparing system reports to balances. Maintaining historical records.
  • Human Resources
  • Checked opening credit and Money Handling
  • Post any payments that were automatically drafted
  • Call customers with past due accounts
  • Inbound calls
  • Skip trace on accounts
  • Filing
  • Data Entry
  • Office assistant
  • Order processing
  • Inventory
  • Control store spending and petty cash

Production Team Mmber

NCR
03.2013 - 04.2016
  • Incorporated new directions smoothly to continuously improve production team performance and output.
  • Ensured product quality by conducting thorough inspections at various stages of the production process.
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Set up, operated and maintained production machinery.

Education

High school diploma - Medical Billing and Coding

Marion County High School
Buena Vista, GA
05.2009

Skills

  • Image Processing
  • Medical Coding
  • Medical Billing
  • Insurance Verification
  • Document verification
  • Human Resources
  • Accounts Receivable
  • Accounts Payable
  • Negotiation
  • Account management
  • Payroll
  • Management
  • Accounting
  • Medical Records
  • Hospitality
  • Customer service

Certification

First Aid Certification

Timeline

Customer Service Associate

Answernet Remote/ Abeka
02.2023 - Current

Claims Specialist/Reconciliation Specialist Remote

Aflac-Columbus, GA
12.2019 - 11.2022

Account Collection Manager/Assistant Manager

Rimtyme-Columbus, GA
04.2016 - 11.2019

Production Team Mmber

NCR
03.2013 - 04.2016

High school diploma - Medical Billing and Coding

Marion County High School

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Basia SmithSenior Customer Specialist