Baylee Odoms
Douglasville
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
5
5
years of professional experience
Work History
Universal Banker
Georgia's Own Credit Union
11.2022 - Current
- Provide suggestions to clients to deliver ideal banking products, including bank accounts and investment accounts
- Manage payment transactions, including both cash and credit card payments, and provide customer refunds as needed
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Processed applications for new accounts.
- Opened, closed, and updated accounts for customers.
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Manager
Yogli Mogli
08.2020 - 10.2022
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Performed store open and close procedures
- Train new hires on sales processes, customer service, and POS systems
- Balance cash register with accuracy and efficiency at the end of each shift
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Manage store cash register, ensure the accuracy of daily counts, and resolve issues related to transactions using the internal POS system
- Perform cash handling and register balancing duties on a daily basis, ensure accuracy of sales transactions, and perform daily counts for product inventory and sales reports
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Healthcare Administration
Middle Georgia State University
Macon, GA12-2025
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05-2018
Skills
- Check processing
- Credit analysis
- Document preparation
- Customer needs assessment
- Transaction processing
- Wire transfers
- Deposit processing
- Branch operations
Timeline
Universal Banker
Georgia's Own Credit Union
11.2022 - Current
Manager
Yogli Mogli
08.2020 - 10.2022
No Degree - Healthcare Administration
Middle Georgia State University
High School Diploma -
Lithia Springs High School
Similar Profiles
CARMELITA A. MCBRIDECARMELITA A. MCBRIDE
Teller at Georgia's Own Credit UnionTeller at Georgia's Own Credit Union
Angela JohnstonAngela Johnston
Retail Operations Manager at Georgia's Own Credit UnionRetail Operations Manager at Georgia's Own Credit Union
Vanita AliVanita Ali
Mortgage Underwriter at Georgia's Own Credit UnionMortgage Underwriter at Georgia's Own Credit Union
Kenny DangKenny Dang
Retail Sales Associate at BelkRetail Sales Associate at Belk
Tucker PotateTucker Potate
Lawn Care Assistant at PLCLawn Care Assistant at PLC