Baylee Pinson

As a Front Desk and Guest Services Associate at the Fairfield Inn Hotel, I am responsible for providing a warm and welcoming experience to all guests. My role includes efficiently handling check-ins and check-outs, managing reservations, and addressing guest inquiries. I play a key part in ensuring guest satisfaction by providing information about hotel amenities, local attractions, and resolving any concerns. Additionally, I assist in maintaining a tidy and organized front desk area and lobby, contributing to the overall positive atmosphere of the hotel.

As a Student Assistant at the Sturgis Library on the Kennesaw State University campus, I currently play a crucial role in providing comprehensive support for students and faculty. Stationed at the front desk, I handle tasks such as answering phones, booking study room reservations, and checking out books and equipment. Additionally, I contribute to the organization of the library stacks by shelving books, maintaining cleanliness, and ensuring shelf order. In the library archives, I perform tasks including filing, data entry, and artifact organization. My role involves actively assisting students by addressing their inquiries and ensuring a smooth and efficient library experience.

As the Training Director for two Chick-fil-A locations in Atlanta, Georgia I worked to shape the overall success of our team by onboarding all new hires, holding weekly new-hire orientations, daily training sessions with Team Members, and constantly creating and enforcing all training procedures. I worked to create a healthy and welcoming work environment and culture that accurately depicted not only our restaurant but also the overall company’s message and brand.

As a Grand Opening Trainer for Chick-fil-A Inc., I had the exciting role of traveling to help open new Chick-fil-A restaurants and train new team members. I had the opportunity to travel to Phillidelphia, Pennsylvania in March of 2023 as well as an international restaurant in North Oshawa, Canada in November of 2023. My responsibilities included conducting comprehensive training sessions to introduce new team members to Chick-fil-A's values and operational procedures. By having the opportunity to be part of the company’s expansions, I played a key role in ensuring successful restaurant openings and creating positive team environments that will last as long as the restaurant operates.

As the Recruiting Director for two Chick-fil-A locations in Atlanta, Georgia, I played an essential role in talent acquisition. My responsibilities included collaborating with local colleges and high schools to recruit new team members, overseeing promotions and advertisements, managing marketing and both social media accounts, and screening new applicants through phone interviews. Working closely with both locations’ General Managers, I ensured a seamless onboarding process for new team members, contributing to the growth and overall success of the Chick-fil-A staff and talent.

As a dedicated Team Member, and later a Crew Leader at Chick-fil-A, I started my professional journey at the age of 15. In my role as a Team Member, I gained foundational experience in customer service and hospitality, laying the foundation for my work ethic today. As a Crew Leader, I actively participated in leading shifts alongside the shift supervisor and other managers. In this role, I learned and applied leadership skills by creating shift plans, overseeing Team Member breaks, handling financial responsibilities like counting money, addressing concerns of unhappy guests, and actively contributing to the overall satisfaction of Chick-fil-A customers. This experience not only deepened my understanding of leadership but also solidified my commitment to delivering exceptional service in a fast-paced and customer-focused environment.

As a Disney College Program participant at the Art of Animation Resort, I served as a cashier in the Landscape of Flavors restaurant. In this role, I provided exceptional customer service, processing transactions with a smile and ensuring a magical dining experience for all guests. My responsibilities included handling cash transactions accurately, addressing customer inquiries, and contributing to the overall enchanting atmosphere of the resort.

As an Administrative Assistant for a children's therapy clinic in Marietta, Georgia, I played a vital role in ensuring the smooth operation of daily activities within the clinic and with therapists. My responsibilities included diverse tasks such as data entry, scheduling appointments, conducting insurance verifications, managing filing systems, answering phones, and providing a welcoming experience for families. Through thorough organization and attention to detail, I contributed to the efficient functioning of the clinic, creating a positive environment for both staff and families.