Beatrice Clark-Blunt
Jonesboro
Summary
Customer service professional with expertise in benefits administration and compliance. Proven track record in analyzing proposals to optimize benefits renewal processes and enhance client referrals, resulting in increased customer satisfaction. Ready to apply extensive experience to deliver significant organizational results.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Benefits Enrollment Specialist
Department of Health and Human Services
Atlanta
12.2023 - 01.2025
- Prepared and distributed benefit statements for annual open enrollment, ensuring clarity for all employees.
- Analyzed proposals and provided recommendations that improved the benefits renewal process.
- Mastered state and federal benefit laws, including ERISA, FMLA, COBRA, HIPAA, and 401(k) administration.
- Streamlined client referral processes by collaborating with healthcare professionals to ensure timely access to benefits.
Credit Processing Associate
Bloomingdale's
Lithonia
10.2021 - 12.2023
- Tracked and managed credit transactions in internal systems, ensuring accuracy and compliance.
- Processed customer credit applications and documentation per bank procedures.
- Monitored loan accounts for timely payments, preventing delinquencies through vigilant record-keeping.
- Identified risks associated with new loans and renewals, mitigating potential losses.
- Resolved customer credit account inquiries promptly, enhancing customer satisfaction.
Benefits Operations Administrator
Department of Economic Security
Phoenix
04.2018 - 09.2021
- Conducted detailed interviews with beneficiaries to accurately assess eligibility for benefits, ensuring appropriate access to services.
- Assisted beneficiaries with enrollment and eligibility verification processes efficiently.
- Reviewed essential documents, including birth certificates and tax returns, to streamline application processing and enhance client support.
- Coordinated referrals to additional resources, enhancing beneficiaries' access to comprehensive support services.
- Processed requests for appeals and reconsiderations to ensure fair evaluation of cases.
- Monitored changes in laws and regulations impacting service delivery.
Education
Associate of Arts - Business Administration
Olivet Nazarene College
Rolling Meadows, IL10-2008
Skills
- Benefits administration
- Benefits communication
- Claim processing
- Regulatory compliance
- Risk assessment
- Data analysis
- Customer relationship management
- Benefits communication
Certification
- Medical Billing and Coding
Timeline
Benefits Enrollment Specialist
Department of Health and Human Services
12.2023 - 01.2025
Credit Processing Associate
Bloomingdale's
10.2021 - 12.2023
Benefits Operations Administrator
Department of Economic Security
04.2018 - 09.2021
Associate of Arts - Business Administration
Olivet Nazarene College