Beatrice Hall
Roswell,GA
Summary
Dedicated and customer-focused customer service professional with 4 years of experience managing high-volume inbound and outbound calls. Proven ability to address customer inquiries, resolve issues, and provide top-tier service in a fast-paced, target-driven environment. Strong communicator with excellent problem-solving skills, ensuring customer satisfaction and loyalty. Committed to maintaining professionalism and a positive attitude while delivering exceptional support and fostering a positive customer experience.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Alorica
12.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Keep records of customer interactions, process customers account and file document
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administration Clerk
Gwinnett County
03.2020 - 11.2022
- Counted over 2000 ballots to prepare official reports of election results.
- Performed routine data entry or document management.
- Verified voter identification documents, maintaining integrity within the electoral process.
- Maintain and update customers information as necessary
Education
High School Diploma -
Miami Carol City
Miami Gardens, FL06-2019
Timeline
Call Center Representative
Alorica
12.2022 - Current
Administration Clerk
Gwinnett County
03.2020 - 11.2022
High School Diploma -
Miami Carol City
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