Becca Henderson
Savannah
Summary
Dynamic operations leader with extensive experience at Starbucks Coffee Company, excelling in team leadership and customer satisfaction. Proven track record in inventory management and cash control, driving sales growth and enhancing customer retention. Adept at multitasking in fast-paced environments while fostering a collaborative team culture.
Overview
6
6
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and sales growth indicators.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and feedback.
- Tracked performance indicators to drive sales and grow the business.
Operations Director
Pepper Boxing
04.2021 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Barista
Starbucks Coffee Company
05.2019 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Sandalwood High School
Jacksonville FLSkills
- Multitasking and organization
- Customer relations
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Goals and performance
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
01.2023 - Current
Operations Director
Pepper Boxing
04.2021 - 01.2023
Barista
Starbucks Coffee Company
05.2019 - 04.2021
Sandalwood High School
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