Ben Pines
Atlanta,GA
Summary
Accomplished Account Executive with a proven track record at VonageAPI, excelling in client relationship building and strategic selling. Demonstrated ability to exceed sales targets through exceptional negotiation skills and pipeline management. Mentored junior sales people at CentricsIT, LLC, enhancing team capabilities and contributing to significant sales growth. Renowned for developing long-lasting client relationships and driving market share expansion.
Overview
15
15
years of professional experience
Work History
Senior Account Executive
VonageAPI
11.2022 - Current
- Started as a BDR and was promoted to manager within the first year.
- Managed a team of 8 offshore BDRs before being promoted to Account Executive.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Increased market share within territory through diligent research and identification of new business opportunities.
Senior Account Manager
CentricsIT, LLC
04.2010 - 09.2022
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Arts - Journalism And Mass Communication
The University of Alabama
Tuscaloosa, ALSkills
- Client relationship building
- Schedule management
- Account management
- Excellent negotiation skills
- Pipeline management
- Digital marketing
- Written and verbal communication
- Strategic selling
- Cold calling
- Customer presentations
Timeline
Senior Account Executive
VonageAPI
11.2022 - Current
Senior Account Manager
CentricsIT, LLC
04.2010 - 09.2022
Bachelor of Arts - Journalism And Mass Communication
The University of Alabama
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