BEN WILLIAMS
Carrollton
Summary
Results-driven HVAC professional with 20 years of experience in commercial, industrial, and residential systems. Proven record of leading teams, driving branch growth, and ensuring code-compliant, high-quality installations. Strong skills in operations management, project coordination, and customer service.
Experienced in managing operations within the HVAC industry, with a focus on commercial, industrial, and residential systems. Successfully promoted from Field Supervisor to Branch Manager, overseeing quoting, permitting, scheduling, and compliance for Georgia operations. Demonstrated ability to enhance branch performance through effective parts purchasing and logistics coordination, resulting in significant business growth. Proficient in providing technical support and training to technicians while maintaining strong customer relationships and ensuring adherence to safety protocols.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Georgia Branch Manager
Building Air Services / Coolsys
Atlanta
08.2017 - Current
- Promoted from Field Supervisor to Branch Manager within four months.
- Managed quoting, permitting, scheduling, and code compliance for Georgia operations.
- Oversaw parts purchasing, logistics, and coordination with inspectors and customers.
- Provide advanced technical support to technicians, including manufacturer liaison.
- Utilized branch billing and performance tracking using Excel and company software.
- Increased branch business by 60% with a 43% profit margin in the past year.
Lead HVAC Technician / Commercial Specialist
Addison Smith Mechanical Contractor
Carrollton
07.2007 - 08.2017
- Led residential and commercial service and installation work.
- Promoted to Lead Technician based on customer service and technical performance.
- Directed job sites, trained technicians, and maintained customer relationships.
- Performed service, maintenance, and follow-up on commercial and industrial systems.
- Gained design, installation, and technical skills in Carrier I Vue controls.
HVAC Technician
Maxwell Heating & Cooling
Carrollton
02.2006 - 07.2017
- Installed, troubleshot, and serviced residential HVAC systems.
- Assisted other technicians and installers to complete projects on time.
- Delivered quality customer service and support.
Education
College Prep Diploma -
Central High School
Carrollton, GAHVAC Studies -
West Central Technical College
Skills
- Commercial HVAC systems
- Industrial HVAC systems
- Residential HVAC systems
- System diagnostics
- Heat load calculations
- Manual D duct design
- Carrier I-Vue controls
- Team leadership
- Training
- Excel
- Corporate systems for performance tracking
- Corporate systems for profitability tracking
- Branch management
- Quoting and permitting
- Code compliance
- Parts purchasing
- Technical support
- Performance tracking
- Customer relationship management
- Job site direction
- System troubleshooting
- Customer service excellence
- Branch operations management
- Employee monitoring
- Financial oversight
- Relationship building
- Performance reviews
- Safety protocol
- Staff supervision
- Operations management
- Team supervision
- Excellent communication skills
- Shift scheduling
- Revenue enhancement
- Staff recruitment
- Relationship building and management
- Process improvement
- Sales management
- Strong team-builder
- People-oriented
- Customer relationships
- Strong interpersonal skills
Certification
- NATE Certification
- Universal EPA Certification
Timeline
Georgia Branch Manager
Building Air Services / Coolsys
08.2017 - Current
Lead HVAC Technician / Commercial Specialist
Addison Smith Mechanical Contractor
07.2007 - 08.2017
HVAC Technician
Maxwell Heating & Cooling
02.2006 - 07.2017
College Prep Diploma -
Central High School
HVAC Studies -
West Central Technical College