Benita Kurtz-Williams
Grovetown
Summary
Skilled Active Duty Service Member, currently transitioning out the Army, with 5 years of extensive training as a Behavioral Health Specialist. Successfully managed teams and achieved objectives. Exceptional interpersonal skills, strong written and verbal communication abilities, and a talent for problem-solving. Eager to leverage civilian and military experience to contribute in a team-oriented environment.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
U.S. Army Active Duty
12.2019 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Managed High Risk patients on a tracker to insure that they have and attended the weekly services they were provided.
- Conducted Suicide Awareness briefing with new employees at the hospital as well as active duty soldiers.
- Facilitate daily activities, document patient progress, conduct groups, and collect data from patient progress.
- Acting supervisor for two different outpatient clinics due to supervisors shortages.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with multidisciplinary teams, including psychiatrists, psychologists, and social workers, to ensure cohesive patient care.
- Developed strong knowledge on local resources to provide recommendations based on patient needs.
- Resolved patients complaints by providing answers or giving resources.
- Confirmed and scheduled appointments, communicated with patients, and updated patients records.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Line Leader
Amazon
01.2018 - 11.2019
- Assisted in training new employees and implementing procedural changes.Met or exceeded target for on-time customer shipments.
- Conducted performance evaluations for line workers, providing constructive feedback and setting goals.
- Managed shift handover reports, ensuring seamless transitions between production teams.
- Fostered a positive and inclusive team culture, motivating staff to achieve their best performance.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Mental Health Counselor Intern
ALS SCHOOLS
08.2017 - 08.2018
- Observed experienced counselors while they conducted therapy sessions to gain insight into effective techniques and strategies.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Guided clients in developing skills or strategies for dealing with problems.
- Participated in weekly clinical team meetings to discuss client progress and treatment approaches.
- Conducted initial assessments of clients to determine their needs and develop appropriate treatment plans.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
Assistant Manager
Foot Locker
12.2016 - 01.2018
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Sales Associate
Foot Locker
09.2015 - 09.2016
- Collected payments and provided accurate change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
Food Preparation Worker/ Catering
Chic-Fil-A
03.2014 - 06.2015
- Followed food safety standards and protocols.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Packaged and labeled prepared foods for storage or sale.
- Worked in fast-paced, ever-changing environment.
- Assisted in the inventory management of kitchen supplies and food items.
- Coordinated with kitchen staff to ensure timely food preparation.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Education
Master of Science - Counseling Studies
St. Thomas University
05-2019
Bachelor of Science - Psychology
University of Georgia
Athens, GA12-2013
Bachelor of Arts - Criminal Justice
University of Georgia
Athens, GA12-2013
Skills
- Strong written and verbal Communication
- Problem-solving
- Active Listening
- Customer service
- Critical thinking
- Data entry
- Crisis Intervention
- Customer relations
Timeline
Behavioral Health Specialist
U.S. Army Active Duty
12.2019 - 05.2025
Line Leader
Amazon
01.2018 - 11.2019
Mental Health Counselor Intern
ALS SCHOOLS
08.2017 - 08.2018
Assistant Manager
Foot Locker
12.2016 - 01.2018
Sales Associate
Foot Locker
09.2015 - 09.2016
Food Preparation Worker/ Catering
Chic-Fil-A
03.2014 - 06.2015
Bachelor of Science - Psychology
University of Georgia
Bachelor of Arts - Criminal Justice
University of Georgia
Master of Science - Counseling Studies
St. Thomas University
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