Benita Clark
Grayson
Summary
Analytical and adaptable professional with a proven ability to learn quickly, solve problems, and build strong working relationships. Known for attention to detail, collaboration, and delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
03.2024 - Current
- Monitor and maintain collections activity for auditable business line policies with outstanding balances by processing 90-day follow-ups, payment notifications, and corrected audit alerts, while coordinating with third-party vendors.
- Provide phone support to insurance agents and policyholders, resolving billing inquiries and coordinating internal payment plan arrangements to enhance customer satisfaction.
- Process and reconcile payments from third-party collection vendors, including handling physical checks, maintaining supporting documentation, and transmitting funds for internal processing.
- Review vendor commission invoices and verify supporting documentation to ensure accurate reimbursement for recovered balances, contributing to financial accountability.
- Maintain detailed collection records and correspondence, ensuring timely communication between collections, underwriting, and other internal departments.
Service Specialist
State Farm
09.2022 - 02.2024
- Led and supervised team of Insurance Service Specialists, ensuring quality service and effective daily operations.
- Developed and implemented training programs to enhance team members' knowledge of insurance products and customer service best practices.
- Streamlined processes for policy processing and claims resolution, improving customer interactions.
- Collaborate with cross-functional teams to address complex customer issues and ensure a seamless customer experience.
- Monitor and enforce compliance with industry regulations and company policies.
Public Adjuster
Crown Public Adjusting
03.2021 - 09.2022
- Assessed property damage and losses for policyholders, ensuring thorough evaluation for accurate claims.
- Interpret insurance policies to determine coverage and advise clients on the claims process.
- Documented and compiled comprehensive claim packages, guaranteeing accuracy and compliance with insurance requirements to facilitate client claims.
- Document and compile comprehensive claim packages, ensuring accuracy and compliance with insurance requirements.
- Provided ongoing communication and support to clients throughout claims process, addressing inquiries and concerns to enhance client experience.
- Collaborated with legal professionals to resolve complex claims or disputes.
- Stay updated on industry regulations, policy changes, and emerging trends in public adjusting.
Administrative Assistant
Southern Tek Renovations
08.2020 - 03.2021
- Supported project managers by preparing documents, scheduling meetings, and communicating with clients and vendors to ensure project alignment.
- Schedule and coordinate meetings, appointments, and site visits for project managers and clients.
- Managed client communication by addressing inquiries, providing timely updates, and enhancing overall client satisfaction.
- Maintain accurate records of project expenses, track budgets, and assist in financial reporting.
- Coordinated meetings, appointments, and site visits for project managers and clients to facilitate effective collaboration.
Assistant Manager
Torched Hop Brewing
07.2017 - 03.2020
- Assisted in managing daily brewpub operations to ensure smooth service delivery.
- Oversee customer interactions, address concerns, and ensure a positive and memorable experience for patrons.
- Manage inventory, order supplies, and track stock levels to prevent shortages or overages.
- Contributed to developing and executing marketing initiatives, promotions, and events to enhance customer engagement.
- Oversaw customer interactions and addressed concerns to maintain positive experiences for patrons.
- Assist in the overall management of daily brewpub operations.
Education
Bachelor of Science - Psychology
University of North Georgia
Gainesville, GA2016
Skills
- Regulatory Compliance
- Customer Relationship Management
- Transaction Processing
- Financial Reporting
- Quality control
- Microsoft Office
- Effective Communication
Certification
- Property and Casualty Agent and Public Adjuster License
- Life, Accident, and Health Agent License
Timeline
Underwriting Service Assistant
State Farm
03.2024 - Current
Service Specialist
State Farm
09.2022 - 02.2024
Public Adjuster
Crown Public Adjusting
03.2021 - 09.2022
Administrative Assistant
Southern Tek Renovations
08.2020 - 03.2021
Assistant Manager
Torched Hop Brewing
07.2017 - 03.2020
Bachelor of Science - Psychology
University of North Georgia
Software
Quickbooks
Xactware