Benjamin Becham
Leesburg
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Solutions Provider
Industrial Technology Solutions
03.2024 - Current
- Delivered solution-based engineering consultations that addressed critical operational pain points, converting technical challenges into sales opportunities and long-term client value.
- Developed an overlooked market by identifying unmet reliability needs, resulting in a 40% increase in new sales and new client development coupled with new longstanding relationships.
- Excelled in cold calling and lead generation, converting initial outreach into successful closed deals by navigating through customer objections, presenting specific and effective product solutions to reach my desired goal.
- Self-motivated, with a strong sense of personal responsibility.
Licensed Insurance Broker
North American Senior Benefits & USA Medicare
01.2022 - Current
- Increased client satisfaction by providing personalized insurance advice and policy recommendations.
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
- Successfully surpassed quarterly Medicare enrollment targets by 17%, demonstrating a relentless approach to client outreach and a thorough understanding of Medicare plans. Implemented targeted marketing strategies resulting in increased awareness and successful conversions.
- Implemented a cross-selling strategy to existing clients, resulting in a gradual growth in the uptake of both Medicare plans and life insurance policies. Displayed a consultative approach to identify clients' comprehensive healthcare and financial needs, leading to increased product adoption and overall client satisfaction.
- Implemented workflow enhancements such as route planning,scheduling appointments, and provided training to the sales team, resulting in a more efficient and error-free application process. This improvement not only increased customer satisfaction but also contributed to a quicker turnaround in policy issuance.
Meat Retail Consultant
Piggly Wiggly Alabama Distribution Company Inc.
08.2021 - Current
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Developed strong and dependable relationships with vendors to negotiate better pricing and consistency for merchandise.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
Sales and Service Representative
Cintas
01.2017 - 08.2021
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Acknowledged by customers and management for consistently delivering exceptional customer service. Implemented a proactive communication system to address client inquiries promptly and resolve issues effectively. Achieved a customer satisfaction rating of 95%, contributing to increased customer loyalty and retention.
- Implemented targeted sales strategies, leading to a 25% increase in route sales revenue within the first year. Applied a customer-centric approach, identifying upselling opportunities and building strong relationships with clients. Utilized data analysis to identify high-potential accounts and tailor sales pitches for maximum impact.
Meat Market Manager
Mikes Grocery
01.2014 - 12.2016
- Enhanced customer satisfaction by providing a well-organized and clean meat department.
- Implemented strategic merchandising plans for increased sales and profit margins.
- Improved overall store performance with efficient inventory management and product rotation.
- Managed staff scheduling, training, and development to ensure optimal team productivity.
Education
High School Diploma -
Hawkinsville High School
No Degree - Sheet Metal Technology
Middle Georgia Technical College
Skills
- Learning quickly and applying it to product knowledge
- Conducting professionalism with integrity
- Time management
- Interpersonal skills
- Adaptability
- Persistence
- Problem-solving
- Client relations
- Computer proficiency
Timeline
Solutions Provider
Industrial Technology Solutions
03.2024 - Current
Licensed Insurance Broker
North American Senior Benefits & USA Medicare
01.2022 - Current
Meat Retail Consultant
Piggly Wiggly Alabama Distribution Company Inc.
08.2021 - Current
Sales and Service Representative
Cintas
01.2017 - 08.2021
Meat Market Manager
Mikes Grocery
01.2014 - 12.2016
No Degree - Sheet Metal Technology
Middle Georgia Technical College
High School Diploma -
Hawkinsville High School
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