Benjamin McClary
Dacula
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Inside Sales Representative
Tower Sales
Lawrenceville
07.2024 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Managed inbound calls by addressing customer inquiries and providing solutions.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
IT Assistant
Lindsay Pope Brayfield and Associates
Lawrenceville
08.2017 - 06.2024
- Supported IT team with troubleshooting hardware and software issues.
- Managed inventory of IT supplies and equipment for the office.
- Assisted in setting up and configuring new computer systems for staff.
- Provided technical support to employees via phone, email, and in-person.
- Documented IT processes and procedures for future reference.
- Installed new software applications and troubleshot existing software issues.
- Created user accounts in active directory for new employees.
- Managed inventory of IT equipment including laptops, desktops, phones.
Print Production Specialist
LDI
Lawrenceville
06.2014 - 08.2017
- Operated digital printing equipment for high-quality print production.
- Reviewed job orders to ensure specifications were met accurately.
- Collaborated with team members to streamline production workflows effectively.
- Maintained inventory of printing supplies and materials regularly.
- Assisted in troubleshooting printing issues to minimize downtime.
Education
Associate of Science - Computer Networking
Gwinnett Technical College
Lawrenceville, GA 08.2020 - 05.2023
Associate of Arts - History
Andrew College
Cuthbert, GA 08.2011 - 05.2014
Skills
- Technical support
- Effective communication
- Issue resolution
- Interpersonal communication
Timeline
Inside Sales Representative
Tower Sales
07.2024 - Current
Associate of Science - Computer Networking
Gwinnett Technical College
08.2020 - 05.2023
IT Assistant
Lindsay Pope Brayfield and Associates
08.2017 - 06.2024
Print Production Specialist
LDI
06.2014 - 08.2017
Associate of Arts - History
Andrew College
08.2011 - 05.2014